Is TelSmart down?
Last checked just nowNo incidents right now.
TelSmart is operational right now. Last checked just now; the most recent incident resolved 8d ago.
Real-time TelSmart status, recent outages, and incident history: pulled directly from TelSmart's official status page at status.telsmart.eu every 5 minutes. Pingoru tracks 12 TelSmart services and has captured 5 incidents in the last 90 days (98.61% uptime). Get email, Slack, Discord, or webhook alerts the moment TelSmart reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Outbound calls
Timeline · 2 updates
- identified · Oct 19, 2026, 12:45 PM UTC
We are currently experiencing an issue with **blind transfers** (also known as cold transfers). When using a blind transfer, the call is sent directly to the destination without any prior consultation — the person transferring hangs up immediately. This method is currently not working as expected and may result in dropped or failed transfers. **Workaround:** Please use an **attended transfer** (also known as a warm transfer) instead. With an attended transfer, you first speak to the person you’re transferring the call to before completing the transfer. This ensures the receiving party is available and ready to take the call. Our team is investigating the root cause and we will provide an update as soon as the issue is resolved.
- resolved · Oct 24, 2026, 03:18 PM UTC
The issue with blind call transfers has been resolved by our team. We apologize for the inconvenience. Would you mind testing it out? If anything still seems off, we’d be happy to look into it further for you. Have a great weekend!
Latest: The issue with blind call transfers has been resolved by our team. We apologize for the inconvenience. Would you mind testing it out? If anything still seems off, we’d be happy to …
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- Inbound callsCalls
Timeline · 2 updates
- investigating · Oct 08, 2026, 10:27 AM UTC
We are currently investigating this incident where there is up to 10 seconds delay on audio
- resolved · Oct 08, 2026, 02:27 PM UTC
All systems are operational again
Latest: All systems are operational again
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- Outbound calls
Timeline · 1 update
- resolved · Oct 06, 2026, 09:09 AM UTC
Due to an issue at one of our partners, calls were experiencing increased connection times of up to 20 seconds. We identified the problem and resolved it by rerouting our telephony traffic through an alternative partner. Service has been fully restored.
Latest: Due to an issue at one of our partners, calls were experiencing increased connection times of up to 20 seconds. We identified the problem and resolved it by rerouting our telephony…
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- Calls
Timeline · 2 updates
- identified · Oct 02, 2026, 04:50 PM UTC
We are aware of an issue affecting some mobile users where calls may disconnect after approximately 15 minutes. This issue is not affecting all users. The root cause has been identified at our mobile carrier level. We are actively working with our carrier partner to resolve this as quickly as possible. We will post updates here as we have more information. We apologize for the inconvenience.
- resolved · Oct 08, 2026, 07:26 AM UTC
We implemented a fix and are currently monitoring the result.
Latest: We implemented a fix and are currently monitoring the result.
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- ConfigurationInbound callsMyTelSmartAPIInternetOutbound callsCallsDataBusy Lamp Fields
Timeline · 1 update
- resolved · Sep 22, 2026, 07:42 AM UTC
Starting around 08:25 AM, call forwarding was not functioning correctly for a number of customers on our system. The issue was traced to a faulty machine within our infrastructure. Once identified, the affected machine was removed from the system, which resolved the issue and restored normal call forwarding functionality.
Latest: Starting around 08:25 AM, call forwarding was not functioning correctly for a number of customers on our system. The issue was traced to a faulty machine within our infrastructure.…
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Incident record
Since April 2026 · Instatus · 12 components checked every 5 minutesThe longest incident in the last year, Flexy Desktop - unable to login on May 21, 2026, ran for 26 days.
Most affected components, last 12 months
- Calls7
- Outbound calls7
- Inbound calls6
- API5
- Busy Lamp Fields5
Latest incidents
- Blind Transfer Not Functioning Correctly
We are currently experiencing an issue with **blind transfers** (also known as cold transfers). When using a blind transfer, the call is sent directly to the…
- Delay on mobile calling.
We are currently investigating this incident where there is up to 10 seconds delay on audio
- Slow call setup
Due to an issue at one of our partners, calls were experiencing increased connection times of up to 20 seconds. We identified the problem and resolved it by…
- Started Oct 19, 2026, 12:45 PM UTC · Resolved Oct 24, 2026, 03:18 PM UTC · 5d 2h
- Delay on mobile calling. ResolvedStarted Oct 08, 2026, 10:27 AM UTC · Resolved Oct 08, 2026, 02:27 PM UTC · 4h
- Slow call setup ResolvedStarted Oct 06, 2026, 09:09 AM UTC · Resolved Oct 06, 2026, 09:09 AM UTC · –
- Started Oct 02, 2026, 04:50 PM UTC · Resolved Oct 08, 2026, 07:26 AM UTC · 5d 14h
- Call Forwarding Issue ResolvedStarted Sep 22, 2026, 06:25 AM UTC · Resolved Sep 22, 2026, 07:42 AM UTC · 1h 17m