TelSmart incident

4G/5G Connectivity

Minor Resolved

TelSmart experienced a minor incident on July 23, 2026 affecting Platform (Configuration) and Telephony (Inbound calls) and 1 more component, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 11:45 AM UTC
Resolved
Jul 23, 2026, 02:17 PM UTC
Duration
2h 31m
Detected by Pingoru
Jul 23, 2026, 11:45 AM UTC

Affected components

Platform (Configuration)Telephony (Inbound calls)Platform (MyTelSmart)Platform (API)InternetTelephony (Outbound calls)Mobile Telephony (Calls)Mobile Telephony (Data)Telephony (Busy Lamp Fields)

Update timeline

  1. investigating Jul 23, 2026, 11:45 AM UTC

    We are receiving reports of disrupted 4G/5G connectivity. Not all customers are affected; impact currently appears limited to a subset of our connections. Our team is actively investigating the cause.

  2. identified Jul 23, 2026, 01:44 PM UTC

    We are continuing to work on a fix for this incident.

  3. resolved Jul 23, 2026, 02:17 PM UTC

    his incident has been resolved. If the issue persists, please reboot your phone and let us know if it continues.