TelSmart incident

Blind Transfer Not Functioning Correctly

Minor Ongoing

TelSmart is currently experiencing a minor incident affecting Telephony (Outbound calls), which began 2d ago. The vendor's full update timeline is below.

Started
Oct 19, 2026, 12:45 PM UTC
Resolved
Ongoing
Duration
● 2d 7h
Detected by Pingoru
Oct 19, 2026, 12:45 PM UTC

Affected components

Telephony (Outbound calls)

Update timeline

  1. identified Oct 19, 2026, 12:45 PM UTC

    We are currently experiencing an issue with **blind transfers** (also known as cold transfers). When using a blind transfer, the call is sent directly to the destination without any prior consultation — the person transferring hangs up immediately. This method is currently not working as expected and may result in dropped or failed transfers. **Workaround:** Please use an **attended transfer** (also known as a warm transfer) instead. With an attended transfer, you first speak to the person you’re transferring the call to before completing the transfer. This ensures the receiving party is available and ready to take the call. Our team is investigating the root cause and we will provide an update as soon as the issue is resolved.