Tech Keys had 26 outages in the last 2 years totaling 393h 9m of downtime — averaging 1.1 incidents per month.
There were 26 Tech Keys outages since October 9, 2025 totaling 393h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
Good afternoon, We were seeing reports of service disruptions across Claude (Anthropic) on mobile and desktop versions. At this time, the issues appear to be resolved and all affected platforms including Claude Code, Cowork, Chat are showing healthy and operational. Thank you for your patience as the Anthropic team resolved the underlying issue. Best regards, The Tech-Keys Team
We're aware that some clients may be seeing delays in receiving email. This is caused by an issue with Avanan; their team has found the cause and is working on a fix right now with no ETA on restoration. We're keeping a close eye on this and will post an update as soon as we hear more. Thanks for your patience!
Good afternoon, Another update for customers using Avanan email filtering. Their R&D team has deployed additional resources across the impacted environments, and email processing has continued to improve. At this time, Avanan is reporting no further delays and all impacted environments are fully operational! Everything is looking healthy again, but as always, if you notice anything funky with email delivery, please let us know! Best regards, The Tech Keys Team
Good morning, all! We are currently experiencing an issue with our phone system that is preventing us from receiving inbound calls. Our team is actively working to resolve the issue as quickly as possible. In the meantime, please continue to reach out to us through the Tech Keys Portal or by email for assistance ([email protected]). We apologize for the inconvenience and appreciate your patience. We will provide another update once phone service has been restored. The Tech Keys Team
Hello again! Our phone system has been fully restored, and we are once again able to receive inbound calls. Thank you for your patience and understanding while our team worked to resolve the issue. The Tech Keys Team
The previously reported Cloudflare issue affecting content filtering and access to certain websites has been resolved. Services are operating normally at this time, and users should no longer experience unexpected website blocks related to this issue. Thank you for your patience while this was being addressed. The Tech-Keys Team
Good evening, We are currently investigating reports of a service disruption primarily affecting Microsoft Outlook. Microsoft has acknowledged that the issue may affect users attempting to access their mailboxes through any connection method, including mobile, web, or the desktop app, in the North America region. As an immediate step, Microsoft has routed services to healthier systems in an effort to restore connectivity as quickly as possible. We know how disruptive this can be and really appreciate your patience while this is being worked on by Microsoft! Best regards, The Tech-Keys Team
Good morning! Microsoft has confirmed that their issue surrounding Microsoft Outlook has been resolved. Thank you for your patience! The Tech-Keys Team
Avanan email filtering service has reported that systems are currently degraded and not running at full speed. Please be more alert than usually for Spam / Phishing emails as some may slip through their filters. We will provide updates as they become available.
Avanan is now reporting the performance issue as resolved. "Our R&D team has resolved the performance issues related to logging in and using the portal." Thank you for your patience throughout!
Point Click Care is now reporting all services operational, across all regions. Thank you for your patience!
Good afternoon, all! Tungesten Automation has reported that the configuration change has been applied successfully and service has been returned to normal! If anyone is experiencing any issues printing still, please have them reach out to us directly. Best Regards, The Tech-Keys Team
All Microsoft Power BI services are functioning again! Best Regards, The Tech-Keys Team
Good evening, We were seeing a service disruption affecting PointClickCare (PCC). The PointClickCare team confirmed one of their vendors caused some users to experience network-access difficulties on their platform starting around 8:30 PM EST. The issue has now been resolved. Thank you for your patience! Best regards, The Tech-Keys Team
Good morning, We’re currently seeing an outage affecting Azure Virtual Desktop (AVD), which is preventing users from connecting to their cloud-hosted computers in Microsoft data centers. Microsoft hasn’t officially acknowledged the issue just yet, but it does appear to be impacting a large number of users. We’re actively working with their support teams and will keep you updated as we learn more. We know how disruptive this can be and really appreciate your patience while this is being worked on! Best regards, The Tech-Keys Team
Good afternoon, We’re currently seeing an outage affecting Azure Virtual Desktop (AVD), which is creating connection issues for users to their cloud-hosted computers in Microsoft data centers. Microsoft's team has updated their monitoring that the mitigation is still underway and the rollback is showing significant improvements. Some downstream services are also starting to recover and should yield successful results. Early ETA for full resolution is in the next 3 hours. Thank you everyone for your patience. It seems we're almost there! Best regards, The Tech-Keys Team
Good evening, Final update for the evening here! Microsoft has resolved the incident on their end and all services have returned to normal behavior! If you notice any further issues then please reach out to our after hours team by calling into our main line and we’d be happy to assist! Thank you everyone for your patience! Have a fantastic weekend, The Tech-Keys Team
Good morning! Microsoft has resolved issues with their Admin Centers last evening. All systems operational! Have a great day! Tech-Keys
Good afternoon, For customers utilizing Mimecast email filtering, please be advised the email delays reported by the Mimecast team has been resolved. Thank you for your patience! Best regards, The Tech Keys Team
Good afternoon, The service outage regarding Outlook on Mobile Apps or Outlook for Mac has now been resolved by the Microsoft team. If your team is seeing any further issues, please feel to reach out via email to [email protected] or call in 732-730-7000! We're here for you! Best regards, The Tech Keys Team
Good afternoon, The service outage impacting Microsoft 365 has now been resolved by the Microsoft team. If your team is seeing any further issues, please feel to reach out via email to [email protected] or call in 732-730-7000! We're here for you! Best regards, The Tech Keys Team
Good evening, For customers utilizing Mimecast email filtering, please be advised the blank email issue from earlier today has been resolved by the Mimecast team. Thank you for your patience! Have a wonderful weekend! Best regards, The Tech-Keys Team
The Avanan team has reported that they have implemented fixes and after monitoring have confirmed issue is resolved.
Good night/morning all! Thank you for your continued patience during this Microsoft outage. Microsoft has updated their status and have fully confirmed services have been restored. Best regards, The Tech-Keys Team
We've now resolved the incident. Thanks for your patience.
Good afternoon, The suspected Cloudflare issue, which was based on a spike in user reports, has returned to normal operation. At this time, all services are functioning as expected. Thank you for your patience. Best regards, The Tech Keys Team
Cloudflare has now resolved the issue on their end and all services should be back to normal. Thanks for your patience during this outage! If you experience any issues still, please reach out to our Support via [email protected] and we'd be happy to help!
Update: AWS has put out notice that there is no known issues with their infrastructure at this time, and that reports of slowness may have been related to Microsoft's outage today. We will be closing this alert.
Microsoft has advised that 98% of their infrastructure has recovered and that they are monitoring for final recovery.
From Amazon AWS: We've now resolved the incident. Thanks for your patience.