Tech Keys experienced a major incident on October 15, 2026, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 15, 2026, 04:34 PM UTC
We are currently aware of an issue affecting our Printix printing service. Users may be unable to print and may encounter a "Connection Failed" error when attempting to do so. Tungsten Automation, the provider responsible for Printix, is aware of the issue and actively investigating. We will continue to monitor the situation and provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while this issue is being resolved. The Tech-Keys Team
- resolved Oct 15, 2026, 09:17 PM UTC
The issue affecting our Printix printing service has been resolved, and service has been restored. Please note that some workstations may take a little additional time to reconnect to Printix. Additionally, print jobs that were queued on workstations during the outage and are not held for secure release may automatically print once the workstation reconnects. We appreciate your patience and understanding while this issue was being resolved. The Tech-Keys Team