Tech Keys incident

PointClickCare - Login Issues

Major Resolved View vendor source →

Tech Keys experienced a major incident on May 11, 2026, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 01:20 AM UTC
Resolved
May 11, 2026, 03:13 AM UTC
Duration
1h 52m
Detected by Pingoru
May 11, 2026, 01:20 AM UTC

Update timeline

  1. resolved May 11, 2026, 03:13 AM UTC

    Good evening, We were seeing a service disruption affecting PointClickCare (PCC). The PointClickCare team confirmed one of their vendors caused some users to experience network-access difficulties on their platform starting around 8:30 PM EST. The issue has now been resolved. Thank you for your patience! Best regards, The Tech-Keys Team