Microsoft 365 - Azure Services Outage

Update timeline

1. investigating Apr 24, 2026, 03:13 PM UTC

   Good morning, We’re currently seeing an outage affecting Azure Virtual Desktop (AVD), which is preventing users from connecting to their cloud-hosted computers in Microsoft data centers. Microsoft hasn’t officially acknowledged the issue just yet, but it does appear to be impacting a large number of users. We’re actively working with their support teams and will keep you updated as we learn more. We know how disruptive this can be and really appreciate your patience while this is being worked on! Best regards, The Tech-Keys Team

2. investigating Apr 24, 2026, 09:47 PM UTC

   Good afternoon, We’re currently seeing an outage affecting Azure Virtual Desktop (AVD), which is creating connection issues for users to their cloud-hosted computers in Microsoft data centers. Microsoft's team has updated their monitoring that the mitigation is still underway and the rollback is showing significant improvements. Some downstream services are also starting to recover and should yield successful results. Early ETA for full resolution is in the next 3 hours. Thank you everyone for your patience. It seems we're almost there! Best regards, The Tech-Keys Team

3. resolved Apr 25, 2026, 02:03 AM UTC

   Good evening, Final update for the evening here! Microsoft has resolved the incident on their end and all services have returned to normal behavior! If you notice any further issues then please reach out to our after hours team by calling into our main line and we’d be happy to assist! Thank you everyone for your patience! Have a fantastic weekend, The Tech-Keys Team