Tech Keys experienced a major incident on September 28, 2026, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 28, 2026, 03:10 PM UTC
We're aware that some clients may be seeing delays in receiving email. This is caused by an issue with Avanan; their team has found the cause and is working on a fix right now with no ETA on restoration. We're keeping a close eye on this and will post an update as soon as we hear more. Thanks for your patience!
- resolved Sep 28, 2026, 05:02 PM UTC
Good afternoon, Another update for customers using Avanan email filtering. Their R&D team has deployed additional resources across the impacted environments, and email processing has continued to improve. At this time, Avanan is reporting no further delays and all impacted environments are fully operational! Everything is looking healthy again, but as always, if you notice anything funky with email delivery, please let us know! Best regards, The Tech Keys Team