Tech Keys experienced a major incident on August 7, 2026, lasting 10h 26m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 07, 2026, 01:53 AM UTC
Good evening, We are currently investigating reports of a service disruption primarily affecting Microsoft Outlook. Microsoft has acknowledged that the issue may affect users attempting to access their mailboxes through any connection method, including mobile, web, or the desktop app, in the North America region. As an immediate step, Microsoft has routed services to healthier systems in an effort to restore connectivity as quickly as possible. We know how disruptive this can be and really appreciate your patience while this is being worked on by Microsoft! Best regards, The Tech-Keys Team
- resolved Aug 07, 2026, 12:19 PM UTC
Good morning! Microsoft has confirmed that their issue surrounding Microsoft Outlook has been resolved. Thank you for your patience! The Tech-Keys Team