SynergySuite Outage History
SynergySuite is up right nowPingoru has recorded 43 incidents for SynergySuite: 7 in the last 12 months and 3 in the last 90 days.
Incidents, newest first
Minor September 17, 2026 Intermittent Tableau Fault 17m Tableau
Started Sep 17, 2026, 05:22 PM UTC· resolved Sep 17, 2026, 05:39 PM UTC
- identified Sep 17, 2026, 05:22 PM UTC
An intermittent fault in tableau is causing some users to experience some failures in loading reports. The services are currently being restarted in an attempt to clear the fault. We expect the restart to take up to 10 minutes to compete and Tableau will be inaccessible during the restart. We apologise for any inconvenience this has caused
- monitoring Sep 17, 2026, 05:29 PM UTC
The restart has been complete and initial checks show that the server is responding correctly. We will continue to test and monitor the situation
- resolved Sep 17, 2026, 05:39 PM UTC
This incident has been resolved.
Minor August 22, 2026 Degraded performance 1d 8h Tableau
Started Aug 22, 2026, 12:53 PM UTC· resolved Aug 23, 2026, 09:06 PM UTC
- identified Aug 22, 2026, 12:53 PM UTC
Todays database upgrade necessitated reloading a subset of data into our data-warehouse. This reload is being prioritised and is progressing well at the moment. Apologies for any inconvenience caused.
- monitoring Aug 22, 2026, 03:44 PM UTC
The data warehouse reload is progressing as expected, and we're continuing to monitor it closely.
- monitoring Aug 23, 2026, 09:46 AM UTC
The reloading of data into our data-warehouse largely completed within the expected post-maintenance window however 2% of the replicated tables are requiring additional time to complete their syncs. These tables relate to - Product level stock summary data - day part level sales trend data All other data has been successfully synchronised and can be reported upon in Tableau. We will continue to monitor the resynchronisation and provide an update when completed.
- resolved Aug 23, 2026, 09:06 PM UTC
The final tables have completed their resync and will be available for the next set of refreshes. Apologies for the inconvenience caused by the extended resync process.
Critical August 4, 2026 Tableau - Elevated Errors in Reporting & Analytics 7h 12m Tableau
Started Aug 04, 2026, 01:50 PM UTC· resolved Aug 04, 2026, 09:02 PM UTC
- investigating Aug 04, 2026, 01:50 PM UTC
We are currently investigating elevated error rates affecting our Tableau based reporting and analytics infrastructure. Some users may experience errors or delays when loading dashboards and reports. Our engineering team is actively engaged and working to restore full service as quickly as possible. We will provide updates here as more information becomes available. We apologise for any disruption this may cause.
- monitoring Aug 04, 2026, 02:36 PM UTC
The underlying issue has been identified and a fix has been deployed. The affected services have recovered, and reporting capabilities are returning to normal. Our team is now re-running any scheduled data refreshes that were impacted during the incident, so some reports may briefly display older data until this process completes. We will continue to monitor the platform closely until all services are fully restored to normal operation. We apologise for any disruption this may have caused.
- resolved Aug 04, 2026, 09:02 PM UTC
All pending data refreshes have now completed successfully, and the platform has been operating normally under enhanced monitoring for the past several hours with no further issues detected. We are now marking this incident as resolved. We apologise for the disruption caused and thank you for your patience while we worked to restore full service.
Minor June 8, 2026 Tableau delayed data 7h 28m Tableau
Started Jun 08, 2026, 03:21 PM UTC· resolved Jun 08, 2026, 10:50 PM UTC
- identified Jun 08, 2026, 03:21 PM UTC
We're currently experiencing delays in data refreshing across tableau dashboards and reports. A technical issue this morning caused the queue of scheduled data extracts to back up beyond normal processing times, so some dashboards and reports may be showing data that isn't fully up to date. To be clear: no data has been lost, and this does not affect your live operational data or your day-to-day use of SynergySuite — it only impacts how recently your analytics have refreshed. Our team has identified the cause and is actively working to clear the backlog and return refresh times to normal. We will provide updates as we work through the backlog. We apologise for the inconvenience and appreciate your patience.
- identified Jun 08, 2026, 05:02 PM UTC
We are continuing to actively work through the backlog of outstanding tableau tasks and to kill any non-critical tasks that can help speed up the full recovery
- resolved Jun 08, 2026, 10:50 PM UTC
This incident has been resolved.
Minor May 28, 2026 Delayed data syncs in Tableau reporting 3h 4m Tableau
Started May 28, 2026, 12:30 PM UTC· resolved May 28, 2026, 03:35 PM UTC
- identified May 28, 2026, 12:30 PM UTC
We're currently experiencing delays syncing data into our Tableau reporting module. As a result, dashboards and reports in Tableau may not yet reflect your most recent data. This affects the Tableau reporting module only. Your sales and operational data is fully captured and up to date in SynergySuite — no data has been lost or delayed in the core platform, and all other features are working normally. Only the reporting data refresh is behind, and affected dashboards will catch up automatically once syncing returns to normal. Our engineering team has identified the cause and is actively working to restore normal sync times. We'll post an update as soon as the issue is resolved. Thank you for your patience.
- monitoring May 28, 2026, 01:42 PM UTC
The underlying issue affecting data syncs into our Tableau reporting module has been resolved, and syncing has returned to normal. We're now refreshing the reports and dashboards that were affected, so any data that was behind will be brought fully up to date. As a reminder, this only affected the Tableau reporting module — your sales and operational data has remained complete and current in SynergySuite throughout. We'll mark this as fully resolved once all affected reports have caught up. Thank you for your patience.
- resolved May 28, 2026, 03:35 PM UTC
This incident has been resolved.
Minor March 13, 2026 Data Refresh Delay in Reporting Dashboards 3h 29m Tableau
Started Mar 13, 2026, 04:11 PM UTC· resolved Mar 13, 2026, 07:40 PM UTC
- monitoring Mar 13, 2026, 04:11 PM UTC
We are currently experiencing a delay in data updates for a subset of our reporting dashboards. Overnight, an automated data processing task encountered an unexpected error, which temporarily paused data replication. As a result, some reports are currently showing data with an approximate 5-hour delay. Our engineering team has successfully identified and resolved the underlying error. The system is currently processing the backlog of data to catch up. We are actively monitoring the recovery and expect all reporting data to be fully up to date within the next 60 to 90 minutes. We apologize for any inconvenience this delay may cause to your workflow today.
- monitoring Mar 13, 2026, 05:23 PM UTC
The data backlog has been successfully processed! We are currently running the final automated steps to push this fresh data to your reporting dashboards. We expect these final updates to finish shortly and will post a "Resolved" message the moment all reports are fully up to date and ready for use.
- resolved Mar 13, 2026, 07:40 PM UTC
This incident has been resolved.
Major January 28, 2026 Service Outage 2h 45m Web Interface, Mobile Applications, POS Integrations
Started Jan 28, 2026, 06:18 PM UTC· resolved Jan 28, 2026, 09:04 PM UTC
- investigating Jan 28, 2026, 06:18 PM UTC
We are currently investigating an issue affecting service health. Updates to follow
- identified Jan 28, 2026, 06:39 PM UTC
We are currently affected by an AWS incident in the EU-WEST-1 region which is restricting our ability to provision additional servers. Efforts are being made to redirect traffic to unaffected server groups while the issue is resolved
- monitoring Jan 28, 2026, 07:26 PM UTC
AWS has resolved their underlying issue which has allowed us to provision additional servers. We have now restored all traffic to the normal server groups and are no longer seeing latency in provisioning servers. We will continue to monitor the situation
- resolved Jan 28, 2026, 09:04 PM UTC
This incident has been resolved.
Notice October 20, 2025 Monitoring: AWS us-east-1 Incident Impact on Partner Data Polling 20h 37m POS Integrations, EDI, Data Services
Started Oct 20, 2025, 11:58 AM UTC· resolved Oct 21, 2025, 08:35 AM UTC
- monitoring Oct 20, 2025, 11:58 AM UTC
We are aware of the ongoing service disruption in the AWS us-east-1 region. https://health.aws.amazon.com/health/status Our core services are not affected and remain fully operational. However, this external incident is impacting some of our POS and EDI partners, preventing them from responding to our sales and data polling requests. You may notice a delay in new sales data appearing from these specific partners. We are monitoring the situation and will work with our partners to ingest all delayed data as soon as their services are restored.
- resolved Oct 21, 2025, 08:35 AM UTC
This incident has been resolved.
Minor June 30, 2025 Performance issue detected. 1h 54m Web Interface, Mobile Applications
Started Jun 30, 2025, 07:30 PM UTC· resolved Jun 30, 2025, 09:24 PM UTC
- investigating Jun 30, 2025, 07:30 PM UTC
We are currently investigating this issue.
- resolved Jun 30, 2025, 09:24 PM UTC
The issue has been resolved, we'll continue to monitor the system.
Major June 3, 2025 System Degraded 1h 41m Web Interface, Mobile Applications, POS Integrations, Tableau and 2 more
Started Jun 03, 2025, 09:33 AM UTC· resolved Jun 03, 2025, 11:14 AM UTC
- identified Jun 03, 2025, 09:33 AM UTC
A spike in cache traffic has caused locks on our caching service which has had an effect on may areas of SynergySuite. Actions are being taken to reduce this load
- monitoring Jun 03, 2025, 10:09 AM UTC
We have mitigated the effect of the spike in cache traffic and service has returned to normal. We will continue to monitor.
- resolved Jun 03, 2025, 11:14 AM UTC
This incident has been resolved.
Major March 6, 2025 Web app instability 2h 54m Web Interface, Mobile Applications
Started Mar 06, 2025, 08:33 PM UTC· resolved Mar 06, 2025, 11:28 PM UTC
- investigating Mar 06, 2025, 08:33 PM UTC
The SynergySuite application is currently experiencing instability. This issue is under investigation.
- investigating Mar 06, 2025, 10:30 PM UTC
We are continuing to investigate the problem. Though service is restored for most users, some reports are currently not running.
- resolved Mar 06, 2025, 11:28 PM UTC
The incident has been resolved.
Notice November 12, 2024 Temporarily Increased error rates 20m
Started Nov 12, 2024, 02:05 PM UTC· resolved Nov 12, 2024, 02:25 PM UTC
- resolved Nov 12, 2024, 03:52 PM UTC
For the period 14:05UTC to 14:25UTC users may have experienced elevated error rates when using some SynergySuite functionality. System functionality was fully restored by 14:25UTC. Apologies for any invconvenience caused.