Tableau - Elevated Errors in Reporting & Analytics

Update timeline

1. investigating Aug 04, 2026, 01:50 PM UTC

   We are currently investigating elevated error rates affecting our Tableau based reporting and analytics infrastructure. Some users may experience errors or delays when loading dashboards and reports. Our engineering team is actively engaged and working to restore full service as quickly as possible. We will provide updates here as more information becomes available. We apologise for any disruption this may cause.

2. monitoring Aug 04, 2026, 02:36 PM UTC

   The underlying issue has been identified and a fix has been deployed. The affected services have recovered, and reporting capabilities are returning to normal. Our team is now re-running any scheduled data refreshes that were impacted during the incident, so some reports may briefly display older data until this process completes. We will continue to monitor the platform closely until all services are fully restored to normal operation. We apologise for any disruption this may have caused.

3. resolved Aug 04, 2026, 09:02 PM UTC

   All pending data refreshes have now completed successfully, and the platform has been operating normally under enhanced monitoring for the past several hours with no further issues detected. We are now marking this incident as resolved. We apologise for the disruption caused and thank you for your patience while we worked to restore full service.