Is SynergySuite down?

An intermittent fault in tableau is causing some users to experience some failures in loading reports. The services are currently being restarted in an attempt to clear the fault. We expect the restart to take up to 10 minutes to compete and Tableau will be inaccessible during the restart. We apologise for any inconvenience this has caused

The restart has been complete and initial checks show that the server is responding correctly. We will continue to test and monitor the situation

This incident has been resolved.

Todays database upgrade necessitated reloading a subset of data into our data-warehouse. This reload is being prioritised and is progressing well at the moment. Apologies for any inconvenience caused.

The data warehouse reload is progressing as expected, and we're continuing to monitor it closely.

The reloading of data into our data-warehouse largely completed within the expected post-maintenance window however 2% of the replicated tables are requiring additional time to complete their syncs. These tables relate to - Product level stock summary data - day part level sales trend data All other data has been successfully synchronised and can be reported upon in Tableau. We will continue to monitor the resynchronisation and provide an update when completed.

The final tables have completed their resync and will be available for the next set of refreshes. Apologies for the inconvenience caused by the extended resync process.

We are currently investigating elevated error rates affecting our Tableau based reporting and analytics infrastructure. Some users may experience errors or delays when loading dashboards and reports. Our engineering team is actively engaged and working to restore full service as quickly as possible. We will provide updates here as more information becomes available. We apologise for any disruption this may cause.

The underlying issue has been identified and a fix has been deployed. The affected services have recovered, and reporting capabilities are returning to normal. Our team is now re-running any scheduled data refreshes that were impacted during the incident, so some reports may briefly display older data until this process completes. We will continue to monitor the platform closely until all services are fully restored to normal operation. We apologise for any disruption this may have caused.

All pending data refreshes have now completed successfully, and the platform has been operating normally under enhanced monitoring for the past several hours with no further issues detected. We are now marking this incident as resolved. We apologise for the disruption caused and thank you for your patience while we worked to restore full service.