SynergySuite incident
Monitoring: AWS us-east-1 Incident Impact on Partner Data Polling
Resolved after 20 hours 37 minutes, affecting POS Integrations and EDI and 1 more, on October 20, 2025.
We are aware of the ongoing service disruption in the AWS us-east-1 region. https://health.aws.amazon.com/health/status Our core services are not affected and remain fully operational. However, this external incident is impacting some of our POS and EDI partners, preventing them from responding to our sales and data polling requests. You may notice a delay in new sales data appearing from these specific partners. We are monitoring the situation and will work with our partners to ingest all delayed data as soon as their services are restored.
Affected components
Update timeline
- monitoring Oct 20, 2025, 11:58 AM UTC
We are aware of the ongoing service disruption in the AWS us-east-1 region. https://health.aws.amazon.com/health/status Our core services are not affected and remain fully operational. However, this external incident is impacting some of our POS and EDI partners, preventing them from responding to our sales and data polling requests. You may notice a delay in new sales data appearing from these specific partners. We are monitoring the situation and will work with our partners to ingest all delayed data as soon as their services are restored.
- resolved Oct 21, 2025, 08:35 AM UTC
This incident has been resolved.
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