Resolved after 1 hour 41 minutes, affecting Web Interface and Mobile Applications and 1 more, on June 3, 2025.
We have mitigated the effect of the spike in cache traffic and service has returned to normal. We will continue to monitor.
Affected components
Web InterfaceMobile ApplicationsPOS IntegrationsTableauEDIData Services
Update timeline
- identified Jun 03, 2025, 09:33 AM UTC
A spike in cache traffic has caused locks on our caching service which has had an effect on may areas of SynergySuite. Actions are being taken to reduce this load
- monitoring Jun 03, 2025, 10:09 AM UTC
We have mitigated the effect of the spike in cache traffic and service has returned to normal. We will continue to monitor.
- resolved Jun 03, 2025, 11:14 AM UTC
This incident has been resolved.
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