SynergySuite incident

Intermittent Tableau Fault

Resolved after 17 minutes, affecting Tableau, on September 17, 2026.

monitoring Sep 17, 2026, 05:29 PM UTC

The restart has been complete and initial checks show that the server is responding correctly. We will continue to test and monitor the situation

Started
Sep 17, 2026, 05:22 PM UTC
Resolved
Sep 17, 2026, 05:39 PM UTC
Duration
17m
Detected by Pingoru
Sep 17, 2026, 05:22 PM UTC

Affected components

Tableau

Update timeline

  1. identified Sep 17, 2026, 05:22 PM UTC

    An intermittent fault in tableau is causing some users to experience some failures in loading reports. The services are currently being restarted in an attempt to clear the fault. We expect the restart to take up to 10 minutes to compete and Tableau will be inaccessible during the restart. We apologise for any inconvenience this has caused

  2. monitoring Sep 17, 2026, 05:29 PM UTC

    The restart has been complete and initial checks show that the server is responding correctly. We will continue to test and monitor the situation

  3. resolved Sep 17, 2026, 05:39 PM UTC

    This incident has been resolved.

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