Resolved after 2 hours 45 minutes, affecting Web Interface and Mobile Applications and 1 more, on January 28, 2026.
AWS has resolved their underlying issue which has allowed us to provision additional servers. We have now restored all traffic to the normal server groups and are no longer seeing latency in provisioning servers. We will continue to monitor the situation
Affected components
Update timeline
- investigating Jan 28, 2026, 06:18 PM UTC
We are currently investigating an issue affecting service health. Updates to follow
- identified Jan 28, 2026, 06:39 PM UTC
We are currently affected by an AWS incident in the EU-WEST-1 region which is restricting our ability to provision additional servers. Efforts are being made to redirect traffic to unaffected server groups while the issue is resolved
- monitoring Jan 28, 2026, 07:26 PM UTC
AWS has resolved their underlying issue which has allowed us to provision additional servers. We have now restored all traffic to the normal server groups and are no longer seeing latency in provisioning servers. We will continue to monitor the situation
- resolved Jan 28, 2026, 09:04 PM UTC
This incident has been resolved.
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