Switchio incident
Unplanned Outage of Card complete Service Bank AG (DINERS Card Acceptance)
Resolved after 23 minutes, affecting Card complete Service Bank AG (DINERS Card Acceptance), on November 12, 2026.
Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 14:17 to 14:22 CET
Affected components
Update timeline
- investigating Nov 12, 2026, 01:17 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-995870
- monitoring Nov 12, 2026, 01:22 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Nov 12, 2026, 01:41 PM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Nov 12, 2026, 01:52 PM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 14:17 to 14:22 CET
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