Switchio incident

Unplanned Outage of OTP Acquiring Host

Resolved after 1 hour 6 minutes, affecting OTP Acquiring Host, on November 9, 2026.

postmortem Nov 09, 2026, 10:24 PM UTC

Small connection disruption during planned Monet+ maintenance.

Started
Nov 09, 2026, 09:17 PM UTC
Resolved
Nov 09, 2026, 10:23 PM UTC
Duration
1h 6m
Detected by Pingoru
Nov 09, 2026, 09:17 PM UTC

Affected components

OTP Acquiring Host

Update timeline

  1. investigating Nov 09, 2026, 09:17 PM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-995053

  2. monitoring Nov 09, 2026, 10:22 PM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Nov 09, 2026, 10:23 PM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Nov 09, 2026, 10:24 PM UTC

    Small connection disruption during planned Monet+ maintenance.

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