Switchio incident

Unplanned Outage of AS24 Fleet Card Management System

Resolved after 23 minutes, affecting AS24 Fleet Card Management System, on October 28, 2026.

postmortem Oct 28, 2026, 11:57 AM UTC

Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 12:32 to 12:37 CET

Started
Oct 28, 2026, 11:32 AM UTC
Resolved
Oct 28, 2026, 11:56 AM UTC
Duration
23m
Detected by Pingoru
Oct 28, 2026, 11:32 AM UTC

Affected components

AS24 Fleet Card Management System

Update timeline

  1. investigating Oct 28, 2026, 11:32 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-989990

  2. monitoring Oct 28, 2026, 11:45 AM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Oct 28, 2026, 11:56 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Oct 28, 2026, 11:57 AM UTC

    Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 12:32 to 12:37 CET

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