Switchio incident

Unplanned Outage of Worldline EU Acquiring Host

Critical Resolved View vendor source →

Switchio experienced a critical incident on September 26, 2026 affecting Worldline EU Acquiring Host, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2026, 11:27 PM UTC
Resolved
Sep 27, 2026, 12:11 AM UTC
Duration
43m
Detected by Pingoru
Sep 26, 2026, 11:27 PM UTC

Affected components

Worldline EU Acquiring Host

Update timeline

  1. investigating Sep 26, 2026, 11:27 PM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-973590

  2. monitoring Sep 27, 2026, 12:03 AM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Sep 27, 2026, 12:11 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Sep 27, 2026, 12:13 AM UTC

    There was planned maintenance on the processor's side.