Switchio incident

Unplanned Outage of Elavon Acquiring Host

Resolved after 14 minutes, affecting Elavon Acquiring Host, on September 22, 2026.

postmortem Sep 22, 2026, 04:29 AM UTC

Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 06:12 - 06:17

Started
Sep 22, 2026, 04:12 AM UTC
Resolved
Sep 22, 2026, 04:26 AM UTC
Duration
14m
Detected by Pingoru
Sep 22, 2026, 04:12 AM UTC

Affected components

Elavon Acquiring Host

Update timeline

  1. investigating Sep 22, 2026, 04:12 AM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-970735

  2. monitoring Sep 22, 2026, 04:26 AM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. resolved Sep 22, 2026, 04:26 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

  4. postmortem Sep 22, 2026, 04:29 AM UTC

    Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 06:12 - 06:17

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