Switchio experienced a critical incident on September 22, 2026 affecting Elavon Acquiring Host, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Elavon Acquiring Host
Update timeline
- investigating Sep 22, 2026, 04:12 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-970735
- monitoring Sep 22, 2026, 04:26 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Sep 22, 2026, 04:26 AM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Sep 22, 2026, 04:29 AM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 06:12 - 06:17