Swan Outage History

Starting from 11h45, we are experiencing an outage on a key operations tool. We are actively working on a fix, but please anticipate a delay in KYC and Capital Deposit processing. We will provide an update before 15h with more concrete delay timing and impacted processes.

As of **17h14** CET, we are experiencing an issue with **incoming** SEPA Instant Credit Transfers. We are currently investigating the issue and will provide the next update by **16h00.**

Starting from **22:44 CEST**, we are experiencing a failure in Card Payments, resulting on some Card Transactions to be refused. We are currently investigating.

As of 13h15, we are experiencing an issue with verification of payee. Users may encounter disruptions in the service. We will update by 14h30 with more information.

As of 12:56, we are experiencing a provider-side outage of the Get PIN/View PIN action. We will update here by 15h with status.

We are currently experiencing an issue with Card payment. Our teams are actively working to resolve this. Thank you for your patience.

As of 17h15, QES (Qualified Electronic Signature) identification is currently impacted due to an incident on our provider's side. End users who are required to complete a QES identification step may be unable to proceed. Other identification flows are not affected. We will provide an update on resolution as soon as we learn more.