- Detected by Pingoru
- Jun 16, 2026, 07:03 AM UTC
- Resolved
- Jun 16, 2026, 08:34 AM UTC
- Duration
- 1h 31m
Affected: Credit Transfers and Direct Debits (SEPA Instant Credit Transfers)
Timeline · 3 updates
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investigating Jun 16, 2026, 07:03 AM UTC
As of **9h00** CET, we are experiencing a **partia**l outage of **incoming and outgoing** SEPA Instant Credit Transfers. For payments where the fallback option is enabled, they will be processed as a standard SEPA transfer. We are currently investigating the issue and will provide the next update by **10h00**
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monitoring Jun 16, 2026, 07:53 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved Jun 16, 2026, 08:34 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 15, 2026, 07:48 AM UTC
- Resolved
- Jun 15, 2026, 08:22 AM UTC
- Duration
- 34m
Affected: Cards (Card payments)
Timeline · 3 updates
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identified Jun 15, 2026, 07:48 AM UTC
From 09h48 to 09h55, we experienced a failure in Card Payments, resulting in some Card Transactions to be refused. We have identified the issue, implemented a fix, and are monitoring the result. Users can retry transactions to proceed.
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monitoring Jun 15, 2026, 07:55 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved Jun 15, 2026, 08:22 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 13, 2026, 10:52 PM UTC
- Resolved
- Jun 14, 2026, 12:49 AM UTC
- Duration
- 1h 57m
Affected: Credit Transfers and Direct Debits (SEPA Instant Credit Transfers)
Timeline · 2 updates
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investigating Jun 13, 2026, 10:52 PM UTC
As of 00:52 CET on June 14, we are experiencing an issue with SEPA Instant Payments (incoming and outgoing). We are currently investigating the root cause.
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resolved Jun 14, 2026, 12:49 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2026, 11:10 AM UTC
- Resolved
- Jun 11, 2026, 03:36 PM UTC
- Duration
- 4h 26m
Affected: Data Availability (API)
Timeline · 4 updates
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investigating Jun 11, 2026, 11:10 AM UTC
As of 12h40, we have identified a delay in some payments appearing in the API after execution. We are investigating the root cause, and will provide the next update by 14h30.
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investigating Jun 11, 2026, 12:26 PM UTC
This incident is also impacting transaction visualization on Partner Dashboards, causing a delay in transaction being successfully processed and the transaction being reflected in the dashboard. Please avoid multiple retries of the same transaction for the time being.
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monitoring Jun 11, 2026, 02:55 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved Jun 11, 2026, 03:36 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 01:42 PM UTC
- Resolved
- May 28, 2026, 05:50 PM UTC
- Duration
- 4h 7m
Affected: Cards (Virtual & Physical Card Management)
Timeline · 7 updates
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investigating May 28, 2026, 01:42 PM UTC
As of 15h, there is an issue with displaying card numbers virtually. Users may not be able to access card details through Swan Web Banking or partner applications. We are investigating the root cause and will provide an update by 17h.
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identified May 28, 2026, 02:29 PM UTC
We have confirmed that this is due to an outage at an upstream provider. We are monitoring the situation and will provide an update before 17h30.
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monitoring May 28, 2026, 02:50 PM UTC
The outage appears to be fixed. We will continue monitoring to ensure everything has been resolved.
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resolved May 28, 2026, 03:31 PM UTC
This incident has been resolved.
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identified May 28, 2026, 04:21 PM UTC
This issue appears to be occurring again. We are investigating the root cause and will provide an update by 19h30\.
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identified May 28, 2026, 05:13 PM UTC
We are awaiting additional information and will provide an update tomorrow morning.
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resolved May 28, 2026, 05:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 09:00 PM UTC
- Resolved
- May 19, 2026, 09:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved May 19, 2026, 09:00 PM UTC
Type: Maintenance Duration: 1 hour Affected Components: Virtual & Physical Card Management May 19, 21:00:00 GMT+0 - Identified - From **23h00** to **00h00** CET on **19 May** we will be performing regularly scheduled maintenance on our SmartPIN services. The "Choose PIN" component will be unavailable during this window. May 19, 21:00:01 GMT+0 - Identified - Maintenance is now in progress May 19, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 09:55 AM UTC
- Resolved
- May 18, 2026, 10:14 AM UTC
- Duration
- 18m
Affected: User Acquisition (Onboarding)
Timeline · 3 updates
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investigating May 18, 2026, 09:55 AM UTC
From 11h53, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected.
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monitoring May 18, 2026, 10:14 AM UTC
The issue appears to be resolved. We are monitoring to confirm.
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resolved May 18, 2026, 10:14 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 11:10 AM UTC
- Resolved
- May 12, 2026, 11:10 AM UTC
- Duration
- —
Timeline · 1 update
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resolved May 12, 2026, 11:10 AM UTC
Type: Incident Duration: 50 minutes Affected Components: Web-banking May 12, 11:10:00 GMT+0 - Investigating - From 13h10 to 14h, Web Banking was unavailable due to a bug in a recent release. The issue has been identified and a fix has been implemented. May 12, 12:00:00 GMT+0 - Resolved - This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 09, 2026, 09:21 PM UTC
- Resolved
- May 09, 2026, 11:30 PM UTC
- Duration
- 2h 8m
Affected: Credit Transfers and Direct Debits (SEPA Instant Credit Transfers)
Timeline · 2 updates
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investigating May 09, 2026, 09:21 PM UTC
Starting from 23h03, we experienced a failure in Instant SEPA Credit Transfers, resulting on all SCT Instant to be refused. We are currently investigating the issue and will provide updates accordingly
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resolved May 10, 2026, 12:30 PM UTC
SCT Inst incoming and outgoing are fully operational since 02:30 CET.
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 07:39 AM UTC
- Resolved
- May 11, 2026, 07:53 AM UTC
- Duration
- 4d
Affected: Account Management (User Notification (SMS & Email))
Timeline · 4 updates
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investigating May 07, 2026, 07:39 AM UTC
From 9h35, we are experiencing an issue with SMS delivery due to an outage at an upstream provider. End users may not receive requested SMS for actions such as logging into web banking and validating sensitive actions. We will continue to update as the incident develops.
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monitoring May 07, 2026, 08:30 AM UTC
We have routed SMS traffic to an alternate provider. We are continuing to monitor the situation at our primary provider and will provide an update when the incident is resolved.
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monitoring May 07, 2026, 02:34 PM UTC
The provider is continuing to work on fully restoring service. Once service is fully recovered, queued messages from earlier today will be delivered to end users.
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resolved May 11, 2026, 07:53 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 11:00 PM UTC
- Resolved
- May 06, 2026, 11:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved May 06, 2026, 11:00 PM UTC
Type: Maintenance Duration: 1 hour Affected Components: SEPA Credit Transfers, Card payments, Received SEPA Direct Debits, Verification of Payee, SEPA Instant Credit Transfers, International Credit Transfers May 6, 23:00:00 GMT+0 - Identified - From **1h00**to **2h00** CET on **7 May**, we will be performing regularly scheduled maintenance on our Payment services. All payments services will be unavailable during this time. May 6, 23:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 07:00 AM UTC
- Resolved
- May 01, 2026, 07:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved May 01, 2026, 07:00 AM UTC
Type: Maintenance Duration: 1 day Affected Components: SEPA Credit Transfers, Received SEPA Direct Debits May 1, 07:00:01 GMT+0 - Identified - Maintenance is now in progress May 2, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully May 1, 07:00:00 GMT+0 - Identified - Payment processing will be delayed on May 1, due to bank closures during the holiday period. Standard Credit Transfers & Direct Debits created during these dates will be executed on May 4\. All transactions will process automatically once banking operations resume. No impact is expected for internal transfers, Instant Credit Transfers or International Credit Transfers.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 09:45 AM UTC
- Resolved
- Apr 30, 2026, 09:45 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 30, 2026, 09:45 AM UTC
Type: Incident Duration: 4 hours Affected Components: Operations Apr 30, 09:45:00 GMT+0 - Investigating - Starting from 11h45, we are experiencing an outage on a key operations tool. We are actively working on a fix, but please anticipate a delay in KYC and Capital Deposit processing. We will provide an update before 15h with more concrete delay timing and impacted processes. Apr 30, 12:58:48 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 30, 13:45:21 GMT+0 - Resolved - This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 11:15 AM UTC
- Resolved
- Apr 27, 2026, 11:15 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 27, 2026, 11:15 AM UTC
Type: Incident Duration: 3 hours and 48 minutes Affected Components: Verification of Payee Apr 27, 15:02:46 GMT+0 - Resolved - This incident has been resolved. Apr 27, 11:15:00 GMT+0 - Investigating - As of 13h15, we are experiencing an issue with verification of payee. Users may encounter disruptions in the service. We will update by 14h30 with more information. Apr 27, 12:32:48 GMT+0 - Identified - This issue is related to an outage at an upstream provider. We are monitoring their status and will provide an update by 15h30. Apr 27, 12:36:45 GMT+0 - Monitoring - This issue appears to be resolved and we are monitoring the result.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 12:08 PM UTC
- Resolved
- Apr 23, 2026, 12:19 PM UTC
- Duration
- 10m
Affected: SwanCards (Virtual & Physical Card Management)
Timeline · 2 updates
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investigating Apr 23, 2026, 12:08 PM UTC
As of 12:56, we are experiencing a provider-side outage of the Get PIN/View PIN action. We will update here by 15h with status.
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resolved Apr 23, 2026, 12:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 12:55 AM UTC
- Resolved
- Apr 22, 2026, 01:28 AM UTC
- Duration
- 33m
Affected: SwanCards (Card payments)
Timeline · 4 updates
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investigating Apr 22, 2026, 12:55 AM UTC
We are currently experiencing an issue with Card payment. Our teams are actively working to resolve this. Thank you for your patience.
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identified Apr 22, 2026, 01:15 AM UTC
We are continuing to work on a fix for this incident.
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monitoring Apr 22, 2026, 01:17 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved Apr 22, 2026, 01:28 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 04:03 PM UTC
- Resolved
- Apr 21, 2026, 05:27 PM UTC
- Duration
- 1h 23m
Affected: SwanUser Acquisition (Onboarding)
Timeline · 2 updates
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investigating Apr 21, 2026, 04:03 PM UTC
As of 17h15, QES (Qualified Electronic Signature) identification is currently impacted due to an incident on our provider's side. End users who are required to complete a QES identification step may be unable to proceed. Other identification flows are not affected. We will provide an update on resolution as soon as we learn more.
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resolved Apr 21, 2026, 05:27 PM UTC
As of 19h27, this issue is resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 03:00 AM UTC
- Resolved
- Apr 21, 2026, 03:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 21, 2026, 03:00 AM UTC
Type: Maintenance Duration: 1 hour Affected Components: Online Card Payments Apr 21, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 21, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 21, 03:00:00 GMT+0 - Identified - From **5h00** to **6h00**on **21 April,** we will be performing regularly scheduled maintenance. 3DS Verification will be unavailable within this window.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 03:35 PM UTC
- Resolved
- Apr 20, 2026, 03:35 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 20, 2026, 03:35 PM UTC
Type: Incident Duration: 44 minutes Affected Components: Operations Apr 20, 15:35:51 GMT+0 - Investigating - As of 16h09, a key data provider for our KYC process is unavailable. Due to this, we are experiencing delays in KYC processing for French companies. We will provide an update and total estimated delay when service has resumed. Apr 20, 16:20:00 GMT+0 - Resolved - The database became available yesterday 20 April at 18h20.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 09:36 AM UTC
- Resolved
- Apr 16, 2026, 09:36 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 16, 2026, 09:36 AM UTC
Type: Incident Duration: 2 hours and 36 minutes Affected Components: Dashboard Apr 16, 09:36:35 GMT+0 - Investigating - As of 11h23, the Dashboard Insights tabs within the Swan Dashboard are unavailable. We are currently investigating the issue and will provide an update by 12h. Apr 16, 10:00:37 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 16, 12:12:11 GMT+0 - Resolved - This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 03, 2026, 07:00 AM UTC
- Resolved
- Apr 03, 2026, 07:00 AM UTC
- Duration
- —
Affected: Swan
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 10:00 PM UTC
- Resolved
- Mar 31, 2026, 10:00 PM UTC
- Duration
- —
Affected: Swan
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 09:00 AM UTC
- Resolved
- Mar 25, 2026, 09:00 AM UTC
- Duration
- —
Affected: Swan
Read the full incident report →
- Detected by Pingoru
- Mar 22, 2026, 01:00 AM UTC
- Resolved
- Mar 22, 2026, 01:00 AM UTC
- Duration
- —
Affected: Swan
Read the full incident report →
- Detected by Pingoru
- Mar 06, 2026, 01:00 AM UTC
- Resolved
- Mar 06, 2026, 01:00 AM UTC
- Duration
- —
Affected: Swan
Read the full incident report →
