Swan had 42 outages in the last 2 years totaling 111h 50m of downtime — averaging 1.7 incidents per month.
There were 42 Swan outages since January 11, 2026 totaling 111h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
Starting from 05:00 CET, we experienced a failure in Instant SEPA Credit Transfers, resulting on all SCT Instant to be refused. We are currently investigating the issue and will provide updates accordingly.
This incident has been resolved.
Following internal technical issues experienced earlier today (1 October), partners may experience increased delays in operational tasks, including Onboarding and KYC processing. We are working to catch up with the resulting backlog and appreciate your patience.
Following internal technical issues experienced earlier today (1 October), partners may experience increased delays in operational tasks, including Onboarding and KYC processing. We are working to catch up with the resulting backlog and appreciate your patience.
Starting from **16h00** we are experiencing a failure in Card Payments, resulting on some Card Transactions to be refused. The issues appear to be related to an outage at a provider. We are currently investigating the issue and will provide the next update by **17h00.**
The issue appears to be resolved. We are currently monitoring the status.
This incident has been resolved.
Starting from 11h22, we are experiencing a high failure rate on International Credit Transfer-related operations. The issues appear to be related to an outage at a provider. We are currently investigating the issue and will provide the next update by **13h00.**
We can confirm that the incident only impacts outgoing International Credit Transfers. We are awaiting additional analysis on impacted currencies and routes. The next update will be provided before 14h00\.
The incident is ongoing.
The incident is ongoing.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Type: Maintenance Duration: 30 minutes Affected Components: Verification of Payee Aug 27, 19:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 27, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 19, 13:35:02 GMT+0 - Identified - Between 21:30 and 22:00 CET on 27 August, we’ll be undergoing planned maintenance on Swan's Verification of Payee system. Incoming and outgoing VOP requests may fail for up to 5 minutes during this window.
As of 14h48, we are experiencing instability on the Swan API. We are investigating the root cause and will provide an update by 15h30.
This incident has been resolved.
Type: Incident Duration: 2 hours and 58 minutes Affected Components: Virtual & Physical Card Management Aug 11, 15:07:00 GMT+0 - Investigating - As of 17h07, we are experiencing an outage of SmartPIN services due to an issue at an upstream provider. Card PINs delivered by SMS may not be available for users. We will provide an update by 18h30\. Aug 11, 17:02:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 4 hours and 12 minutes Affected Components: Virtual & Physical Card Management Aug 10, 09:37:00 GMT+0 - Resolved - This incident has been resolved. Aug 10, 05:52:00 GMT+0 - Investigating - As of 7h52, we are experiencing an issue with card management (Create PIN/get PIN/etc.). We are investigating the incident and will provide the next update before 9h30. Aug 10, 07:27:33 GMT+0 - Identified - The incident is ongoing. We will provide the next update by 10h30. Aug 10, 08:13:52 GMT+0 - Identified - The incident is ongoing, and appears to be related to an issue at an upstream provider. We will provide the next update by 11h30\. Aug 10, 09:17:27 GMT+0 - Identified - The incident is ongoing. We will provide an update before 12h30.
As of 7h52, we are experiencing an issue with card management (Create PIN/get PIN/etc.). We are investigating the incident and will provide the next update before 9h30.
The incident is ongoing. We will provide the next update by 10h30.
The incident is ongoing, and appears to be related to an issue at an upstream provider. We will provide the next update by 11h30\.
The incident is ongoing. We will provide an update before 12h30.
This incident has been resolved.
As of 11:48, we are experiencing a high volume of latency issues on the Swan API. We are investigating the root cause and will provide an update by 12:30\.
The incident appears to be resolved. We are currently monitoring the result.
This incident has been resolved.
Type: Maintenance Duration: 45 minutes Affected Components: Verification of Payee Jun 26, 14:23:41 GMT+0 - Identified - From 00:00to 00:45 CET on July 8th, we will be performing regularly scheduled maintenance on our Verification of Payee services. During this window, VOP checks may temporarily fail or return no response for a short period. Jul 7, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 7, 22:45:00 GMT+0 - Completed - Maintenance has completed successfully
Type: Incident Duration: 1 hour and 39 minutes Affected Components: SEPA Instant Credit Transfers Jun 29, 10:16:00 GMT+0 - Investigating - Between 12:16 and 13:55CET, we experienced a **partial** outage of **incoming** SEPA Instant Credit Transfers. Jun 29, 11:55:00 GMT+0 - Resolved - Service has now been restored. This incident has been resolved.
Type: Incident Duration: 28 minutes Affected Components: SEPA Instant Credit Transfers Jun 28, 06:46:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 28, 07:14:08 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 33 minutes Affected Components: SEPA Instant Credit Transfers Jun 28, 00:59:00 GMT+0 - Investigating - **Starting from 02:59 CET, we experienced a failure in Instant SEPA Credit Transfers, resulting on all SCT Instant to be refused. We are currently investigating the issue and will provide updates accordingly** Jun 28, 02:31:51 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 57 minutes Affected Components: SEPA Instant Credit Transfers Jun 13, 22:52:00 GMT+0 - Investigating - As of 00:52 CET on June 14, we are experiencing an issue with SEPA Instant Payments (incoming and outgoing). We are currently investigating the root cause. Jun 14, 00:49:20 GMT+0 - Resolved - This incident has been resolved.
Type: Maintenance Duration: 44 minutes Affected Components: SEPA Instant Credit Transfers Jun 12, 15:33:34 GMT+0 - Identified - Between 18h40 and 19h25 CET on 13 June, we’ll be undergoing planned maintenance on Swan's payment system. As a result, incoming and outgoing SEPA Instant Credit Transfers and International Credit Transfers will be unavailable with no access for partners or end users. Instant payments sent during this period will be rejected. If the the fallback feature is activated, instant transfers created during this time will automatically convert to standard transfers. Jun 13, 16:40:01 GMT+0 - Identified - Maintenance is now in progress Jun 13, 17:24:00 GMT+0 - Completed - Maintenance has completed successfully
From 11h53, QES identification is impacted due to an incident at an upstream provider. Users who require a QES identification step may be unable to proceed. Other identification flows are unaffected.
The issue appears to be resolved. We are monitoring to confirm.
This incident has been resolved.
Type: Incident Duration: 50 minutes Affected Components: Web-banking May 12, 11:10:00 GMT+0 - Investigating - From 13h10 to 14h, Web Banking was unavailable due to a bug in a recent release. The issue has been identified and a fix has been implemented. May 12, 12:00:00 GMT+0 - Resolved - This incident has been resolved.
From 9h35, we are experiencing an issue with SMS delivery due to an outage at an upstream provider. End users may not receive requested SMS for actions such as logging into web banking and validating sensitive actions. We will continue to update as the incident develops.
We have routed SMS traffic to an alternate provider. We are continuing to monitor the situation at our primary provider and will provide an update when the incident is resolved.
The provider is continuing to work on fully restoring service. Once service is fully recovered, queued messages from earlier today will be delivered to end users.
This incident has been resolved.
Type: Maintenance Duration: 1 hour Affected Components: SEPA Credit Transfers, Card payments, Received SEPA Direct Debits, Verification of Payee, SEPA Instant Credit Transfers, International Credit Transfers May 6, 23:00:00 GMT+0 - Identified - From **1h00**to **2h00** CET on **7 May**, we will be performing regularly scheduled maintenance on our Payment services. All payments services will be unavailable during this time. May 6, 23:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully
Type: Maintenance Duration: 1 day Affected Components: SEPA Credit Transfers, Received SEPA Direct Debits May 1, 07:00:01 GMT+0 - Identified - Maintenance is now in progress May 2, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully May 1, 07:00:00 GMT+0 - Identified - Payment processing will be delayed on May 1, due to bank closures during the holiday period. Standard Credit Transfers & Direct Debits created during these dates will be executed on May 4\. All transactions will process automatically once banking operations resume. No impact is expected for internal transfers, Instant Credit Transfers or International Credit Transfers.
As of 12:56, we are experiencing a provider-side outage of the Get PIN/View PIN action. We will update here by 15h with status.
This incident has been resolved.
We are currently experiencing an issue with Card payment. Our teams are actively working to resolve this. Thank you for your patience.
We are continuing to work on a fix for this incident.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
As of 17h15, QES (Qualified Electronic Signature) identification is currently impacted due to an incident on our provider's side. End users who are required to complete a QES identification step may be unable to proceed. Other identification flows are not affected. We will provide an update on resolution as soon as we learn more.
As of 19h27, this issue is resolved.
Type: Maintenance Duration: 1 hour Affected Components: Online Card Payments Apr 21, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 21, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 21, 03:00:00 GMT+0 - Identified - From **5h00** to **6h00**on **21 April,** we will be performing regularly scheduled maintenance. 3DS Verification will be unavailable within this window.