SurePoint Technologies incident
Slowness related to Microsoft latency issues
Ongoing since 06:21 PM UTC, affecting Finance Enterprise and Legal Insights and 1 more.
SurePoint is aware of an issue related to Microsoft Exchange Online latency affecting some clients. Our team is actively monitoring the situation. *What Microsoft is Doing* Microsoft has found connection errors in part of the system that handles mailbox access requests. Their engineers are reviewing network logs to find the cause and decide next steps. At this time, the initial slowness has subsided for many users but there may still be select areas of the system including the 'My Calendar' page impacted by the latency. We are gathering information and will provide additional updates as they become available.
Affected components
Update timeline
- investigating Nov 12, 2026, 06:21 PM UTC
We are currently investigating an issue related to reported Microsoft latency issues.
- identified Nov 12, 2026, 06:53 PM UTC
SurePoint is aware of an issue related to Microsoft Exchange Online latency affecting some clients. Our team is actively monitoring the situation. *What Microsoft is Doing* Microsoft has found connection errors in part of the system that handles mailbox access requests. Their engineers are reviewing network logs to find the cause and decide next steps. At this time, the initial slowness has subsided for many users but there may still be select areas of the system including the 'My Calendar' page impacted by the latency. We are gathering information and will provide additional updates as they become available.
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