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We are currently investigating an issue restricting visibility of the chat service within Legal Insights. To contact the Legal Insights Support team, please leverage one of the alternative resources such as: - Visiting https://surepoint.com/legal-insights/contact-support/ to submit a request form - Calling our Support line at 800-718-8553 - Emailing us at [email protected]

Legal Insights users can once again submit support requests through the chat as well as the alternative methods provided.

This incident has been resolved.

We are aware that select customers are currently unable to log in to Finance Enterprise and Finance Core. The issue is related to a third-party authentication provider that is experiencing an outage. We are working closely with the provider to restore access as quickly as possible.

The incident was identified as an issue resulting from an outage experienced by a third-party authentication provider. This partner has identified the issue and is working on a resolution. Service is partially restored and we are continuing to monitor.

The third-party authentication provider experiencing the global outage has reported recovery for the US region. Service to SSO for Finance Enterprise and Finance Core has been restored and we are continuing to monitor. If your firm is continuing to experience an inability to access Finance Enterprise or Finance Core, please submit a request through the Help Center for additional assistance.

We are aware that a subset of Finance Enterprise customers are experiencing issues generating invoices in the product. Our team is actively investigating and working to resolve the issue as quickly as possible.

This incident has been resolved.

Approximately 60 customers experienced connection errors (502/503/504) when accessing Finance Enterprise (LMS Plus) beginning at 11:33 AM ET. The issue was identified and resolved by 4:13 PM ET; a full postmortem is below.

Approximately 60 customers experienced connection errors \(502/503/504\) due to Kubernetes ingress timeout and pod restart settings that were too short for some long-running LMS Plus reports, causing in-flight requests to be dropped during routine pod restarts. We’ve since begun work to extend those timeout settings, improve monitoring, and add synthetic login checks to catch this class of issue faster.

Customers experienced an extended authentication outage caused by an SSO backend issue that required clearing and resyncing a Redis cache with our identity provider. Diagnosis was complicated by a monitoring artifact that initially suggested high server load. The issue was resolved after an extended engineering effort, with service confirmed stable by 3:37 AM ET on August 4.