SurePoint Technologies incident
Inability to Log In to Finance Enterprise and Finance Core
SurePoint Technologies experienced a minor incident on October 6, 2026 affecting Finance Enterprise and Finance Core and 1 more component, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2026, 04:30 PM UTC
We are aware that select customers are currently unable to log in to Finance Enterprise and Finance Core. The issue is related to a third-party authentication provider that is experiencing an outage. We are working closely with the provider to restore access as quickly as possible.
- monitoring Oct 06, 2026, 05:18 PM UTC
The incident was identified as an issue resulting from an outage experienced by a third-party authentication provider. This partner has identified the issue and is working on a resolution. Service is partially restored and we are continuing to monitor.
- resolved Oct 06, 2026, 06:27 PM UTC
The third-party authentication provider experiencing the global outage has reported recovery for the US region. Service to SSO for Finance Enterprise and Finance Core has been restored and we are continuing to monitor. If your firm is continuing to experience an inability to access Finance Enterprise or Finance Core, please submit a request through the Help Center for additional assistance.