SurePoint Technologies incident
Legal Insights Chat Service Unavailable
SurePoint Technologies experienced a minor incident on October 7, 2026 affecting Legal Insights, lasting 15h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Legal Insights
Update timeline
- investigating Oct 07, 2026, 09:23 PM UTC
We are currently investigating an issue restricting visibility of the chat service within Legal Insights. To contact the Legal Insights Support team, please leverage one of the alternative resources such as: - Visiting https://surepoint.com/legal-insights/contact-support/ to submit a request form - Calling our Support line at 800-718-8553 - Emailing us at [email protected]
- investigating Oct 08, 2026, 01:15 PM UTC
Legal Insights users can once again submit support requests through the chat as well as the alternative methods provided.
- resolved Oct 08, 2026, 01:16 PM UTC
This incident has been resolved.