SurePoint Technologies Outage History

SurePoint Technologies had 7 outages in the last 2 years totaling 18h 48m of downtime, averaging 0.3 incidents per month.

There were 7 SurePoint Technologies outages since May 27, 2026 totaling 18h 48m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.surepoint.com

Minor October 7, 2026

Legal Insights Chat Service Unavailable

Detected by Pingoru: Oct 07, 2026, 09:23 PM UTC
Resolved: Oct 08, 2026, 01:16 PM UTC
Duration: 15h 53m

Affected: Legal Insights

Timeline · 3 updates

investigating Oct 07, 2026, 09:23 PM UTC

We are currently investigating an issue restricting visibility of the chat service within Legal Insights. To contact the Legal Insights Support team, please leverage one of the alternative resources such as: - Visiting https://surepoint.com/legal-insights/contact-support/ to submit a request form - Calling our Support line at 800-718-8553 - Emailing us at [email protected]
investigating Oct 08, 2026, 01:15 PM UTC

Legal Insights users can once again submit support requests through the chat as well as the alternative methods provided.
resolved Oct 08, 2026, 01:16 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 6, 2026

Inability to Log In to Finance Enterprise and Finance Core

Detected by Pingoru: Oct 06, 2026, 04:30 PM UTC
Resolved: Oct 06, 2026, 06:27 PM UTC
Duration: 1h 57m

Affected: Finance EnterpriseFinance CoreSSO Service

Timeline · 3 updates

investigating Oct 06, 2026, 04:30 PM UTC

We are aware that select customers are currently unable to log in to Finance Enterprise and Finance Core. The issue is related to a third-party authentication provider that is experiencing an outage. We are working closely with the provider to restore access as quickly as possible.
monitoring Oct 06, 2026, 05:18 PM UTC

The incident was identified as an issue resulting from an outage experienced by a third-party authentication provider. This partner has identified the issue and is working on a resolution. Service is partially restored and we are continuing to monitor.
resolved Oct 06, 2026, 06:27 PM UTC

The third-party authentication provider experiencing the global outage has reported recovery for the US region. Service to SSO for Finance Enterprise and Finance Core has been restored and we are continuing to monitor. If your firm is continuing to experience an inability to access Finance Enterprise or Finance Core, please submit a request through the Help Center for additional assistance.

Read the full incident report →

Minor October 1, 2026

Finance Enterprise Invoice Generation

Detected by Pingoru: Oct 01, 2026, 06:54 PM UTC
Resolved: Oct 01, 2026, 07:19 PM UTC
Duration: 24m

Affected: Finance Enterprise

Timeline · 2 updates

investigating Oct 01, 2026, 06:54 PM UTC

We are aware that a subset of Finance Enterprise customers are experiencing issues generating invoices in the product. Our team is actively investigating and working to resolve the issue as quickly as possible.
resolved Oct 01, 2026, 07:19 PM UTC

This incident has been resolved.

Read the full incident report →

Major August 6, 2026

Finance Enterprise Service Disruption

Detected by Pingoru: Aug 06, 2026, 03:00 PM UTC
Resolved: Aug 06, 2026, 03:33 PM UTC
Duration: 33m

Timeline · 2 updates

resolved Aug 24, 2026, 05:01 PM UTC

Approximately 60 customers experienced connection errors (502/503/504) when accessing Finance Enterprise (LMS Plus) beginning at 11:33 AM ET. The issue was identified and resolved by 4:13 PM ET; a full postmortem is below.
postmortem Aug 24, 2026, 05:02 PM UTC

Approximately 60 customers experienced connection errors \(502/503/504\) due to Kubernetes ingress timeout and pod restart settings that were too short for some long-running LMS Plus reports, causing in-flight requests to be dropped during routine pod restarts. We’ve since begun work to extend those timeout settings, improve monitoring, and add synthetic login checks to catch this class of issue faster.

Read the full incident report →

Critical August 3, 2026

Finance Enterprise — Extended Authentication Outage

Detected by Pingoru: Aug 03, 2026, 03:26 PM UTC
Resolved: Aug 03, 2026, 03:26 PM UTC
Duration: –

Timeline · 1 update

resolved Aug 24, 2026, 04:56 PM UTC

Customers experienced an extended authentication outage caused by an SSO backend issue that required clearing and resyncing a Redis cache with our identity provider. Diagnosis was complicated by a monitoring artifact that initially suggested high server load. The issue was resolved after an extended engineering effort, with service confirmed stable by 3:37 AM ET on August 4.

Read the full incident report →

Major June 1, 2026

Finance Enterprise (LMS+) — Intermittent Outages

Detected by Pingoru: Jun 01, 2026, 05:55 PM UTC
Resolved: Jun 01, 2026, 05:55 PM UTC
Duration: –

Timeline · 1 update

resolved Aug 24, 2026, 04:51 PM UTC

A subset of Finance Enterprise (LMS+) customers on one cluster experienced repeated intermittent connectivity issues over several hours, suspected to be related to a recent platform update. Engineering restarted the affected node and continued monitoring through the afternoon; service was confirmed stable by 5:20 PM ET.

Read the full incident report →

Major May 27, 2026

Finance Enterprise (LMS+) — Login Issues

Detected by Pingoru: May 27, 2026, 11:55 AM UTC
Resolved: May 27, 2026, 11:55 AM UTC
Duration: –

Timeline · 1 update

resolved Aug 24, 2026, 04:49 PM UTC

A Kubernetes worker node issue caused login failures for a subset of Finance Enterprise (LMS+) customers. The affected node was restarted and traffic rebalanced; access was restored for the large majority of customers within 35 minutes.

Read the full incident report →