Suralink Outage History

Suralink is up right now

Suralink had 12 outages in the last 2 years totaling 28h 29m of downtime — averaging 0.5 incidents per month.

There were 12 Suralink outages since June 12, 2025 totaling 28h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.suralink.com

Critical May 13, 2026

Login Issues - US Region

Detected by Pingoru
May 13, 2026, 05:18 PM UTC
Resolved
May 13, 2026, 05:44 PM UTC
Duration
25m
Affected: Suralink Web Application
Timeline · 4 updates
  1. investigating May 13, 2026, 05:18 PM UTC

    We are investigating reports of login errors when attempting to sign in to Suralink and will provide an update in 30 minutes, or sooner if more information becomes available.

  2. identified May 13, 2026, 05:28 PM UTC

    We have identified the issue that is preventing users from signing in to Suralink, and our team is working on a resolution. We appreciate your patience and will provide an update as soon as we have more information to share.

  3. monitoring May 13, 2026, 05:30 PM UTC

    We have implemented a fix for the login issues that are impacting users in the US region, and are monitoring to ensure full resolution. Thank you for your patience while we worked on this.

  4. resolved May 13, 2026, 05:44 PM UTC

    The issue that was preventing users from logging into Suralink in the US region has been resolved. We apologize for the inconvenience and appreciate your patience.

Read the full incident report →

Minor May 1, 2026

Degraded Performance with Clients Search - US Region

Detected by Pingoru
May 01, 2026, 01:39 PM UTC
Resolved
May 01, 2026, 02:28 PM UTC
Duration
49m
Affected: Suralink Web Application
Timeline · 4 updates
  1. investigating May 01, 2026, 01:39 PM UTC

    We are investigating reports of failures when using the Clients Search feature in the US region. We’ll provide an update in 30 minutes, or sooner if more information becomes available.

  2. identified May 01, 2026, 01:47 PM UTC

    We have identified the cause of the issue that is preventing the Clients Search feature from working as expected, and our team is working on a resolution. We appreciate your patience and will provide an update as soon as we have more information to share.

  3. monitoring May 01, 2026, 02:12 PM UTC

    A fix for the issue preventing Clients Search from working has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.

  4. resolved May 01, 2026, 02:28 PM UTC

    The issues with the Clients Search feature in the Suralink application have been resolved. We apologize for the inconvenience and appreciate your patience.

Read the full incident report →

Critical February 27, 2026

File Upload and Download - US Region

Detected by Pingoru
Feb 27, 2026, 09:50 PM UTC
Resolved
Feb 27, 2026, 10:14 PM UTC
Duration
24m
Affected: File Uploads and Downloads
Timeline · 3 updates
  1. investigating Feb 27, 2026, 09:50 PM UTC

    We are investigating an issue that is preventing files from uploading and downloading in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. monitoring Feb 27, 2026, 10:01 PM UTC

    We have implemented a fix that was preventing files from uploading and downloading in the US region, and are monitoring to ensure full resolution.

  3. resolved Feb 27, 2026, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 24, 2026

Request Comments not saving or loading - US Region

Detected by Pingoru
Feb 24, 2026, 05:14 PM UTC
Resolved
Feb 24, 2026, 05:41 PM UTC
Duration
26m
Affected: Request List (Engagements)
Timeline · 3 updates
  1. investigating Feb 24, 2026, 05:14 PM UTC

    We are investigating an issue with the Suralink web application affecting users in the US region, where request comments may not be loading or saving. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. monitoring Feb 24, 2026, 05:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 24, 2026, 05:41 PM UTC

    The issue that was preventing request comments from loading or saving has been resolved.

Read the full incident report →

Major February 20, 2026

SSO Login Issues

Detected by Pingoru
Feb 20, 2026, 02:46 PM UTC
Resolved
Feb 20, 2026, 03:58 PM UTC
Duration
1h 12m
Affected: SSOSSOSSO
Timeline · 3 updates
  1. investigating Feb 20, 2026, 02:46 PM UTC

    We are currently investigating an issue that is preventing some users from signing in through SSO. Our engineering teams are actively investigating, and we will provide an update when we have more information.

  2. monitoring Feb 20, 2026, 03:27 PM UTC

    A fix for the issue that was preventing some users from signing in through SSO has been implemented, and we are monitoring to ensure full recovery.

  3. resolved Feb 20, 2026, 03:58 PM UTC

    This issue that was preventing some users from signing in through SSO has been resolved.

Read the full incident report →

Critical February 12, 2026

Suralink Web Application - US Region

Detected by Pingoru
Feb 12, 2026, 04:27 PM UTC
Resolved
Feb 12, 2026, 08:44 PM UTC
Duration
4h 17m
Affected: Suralink Web Application
Timeline · 7 updates
  1. investigating Feb 12, 2026, 04:27 PM UTC

    We are investigating an issue with the Suralink web application affecting users in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. identified Feb 12, 2026, 05:29 PM UTC

    We have identified the issue with the application in the US region. Our engineers are actively working to resolve this as quickly as possible.

  3. monitoring Feb 12, 2026, 07:05 PM UTC

    Thank you for your patience. A fix has been implemented, and we are currently monitoring the system closely as users begin logging back in.

  4. identified Feb 12, 2026, 07:31 PM UTC

    We have identified issues that are preventing some users from logging in and are working to resolve them asap.

  5. identified Feb 12, 2026, 08:04 PM UTC

    We are continuing to work to fully resolve the issue preventing some users from logging in.

  6. monitoring Feb 12, 2026, 08:23 PM UTC

    Thank you again for your patience. A fix has been implemented, and we are currently monitoring the system closely.

  7. resolved Feb 12, 2026, 08:44 PM UTC

    The technical issues impacting the platform have been resolved. We apologize for any inconvenience and thank you for your patience.

Read the full incident report →

Minor January 29, 2026

Some client users are unable to upload files or view comments - US Region

Detected by Pingoru
Jan 29, 2026, 05:28 PM UTC
Resolved
Jan 29, 2026, 06:35 PM UTC
Duration
1h 6m
Affected: File Uploads and DownloadsRequest List (Engagements)
Timeline · 3 updates
  1. investigating Jan 29, 2026, 05:28 PM UTC

    We are investigating an issue with the Suralink web application affecting a small number of client users, where files cannot be uploaded, and comments/history cannot be viewed. Our engineering teams are actively working to resolve the issue as quickly as possible, and we will provide an update as soon as we have more information.

  2. monitoring Jan 29, 2026, 06:12 PM UTC

    A fix for the issue that was preventing some client users from uploading files and viewing comments has been implemented, and we are monitoring to ensure full resolution.

  3. resolved Jan 29, 2026, 06:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026

Suralink system emails are not being delivered to some users

Detected by Pingoru
Jan 22, 2026, 09:10 PM UTC
Resolved
Jan 23, 2026, 05:27 AM UTC
Duration
8h 16m
Affected: EmailEmailEmail
Timeline · 2 updates
  1. identified Jan 22, 2026, 09:10 PM UTC

    We have identified an issue with system emails not being delivered to some users, due to service degradation of Microsoft 365. We are monitoring to ensure full resolution. For more information, see https://status.cloud.microsoft/.

  2. resolved Jan 23, 2026, 05:27 AM UTC

    Microsoft is reporting improvements in mail delivery, and successful delivery of emails from Suralink has also been confirmed. Please refer to https://status.cloud.microsoft/ for further updates on this issue, and reach out to Suralink Support if additional assistance is needed.

Read the full incident report →

Major January 12, 2026

Slow Response Time - US Region

Detected by Pingoru
Jan 12, 2026, 07:35 PM UTC
Resolved
Jan 12, 2026, 08:23 PM UTC
Duration
48m
Affected: Suralink Web Application
Timeline · 3 updates
  1. investigating Jan 12, 2026, 07:35 PM UTC

    We are experiencing slow response times within the Suralink web application that is affecting the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. monitoring Jan 12, 2026, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 12, 2026, 08:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 12, 2025

Login Issues - All Regions

Detected by Pingoru
Nov 12, 2025, 12:36 AM UTC
Resolved
Nov 12, 2025, 01:07 AM UTC
Duration
31m
Affected: Suralink Web ApplicationSuralink Web ApplicationSuralink Web Application
Timeline · 4 updates
  1. investigating Nov 12, 2025, 12:36 AM UTC

    We are investigating an issue that is preventing users from logging into the application in all regions. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. identified Nov 12, 2025, 12:43 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 12, 2025, 12:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 01:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025

Secure File Sharing Outlook Add-in & Workpaper Suite access issues

Detected by Pingoru
Oct 29, 2025, 05:47 PM UTC
Resolved
Oct 30, 2025, 12:33 AM UTC
Duration
6h 45m
Affected: Secure File SharingSecure File SharingSecure File SharingWorkpaper SuiteWorkpaper SuiteWorkpaper Suite
Timeline · 3 updates
  1. identified Oct 29, 2025, 05:47 PM UTC

    We are aware of an issue with a downstream provider that is impacting the Secure File Sharing Outlook Add-in and Workpaper Suite Excel Add-in. We will provide an update when we have additional information.

  2. monitoring Oct 29, 2025, 09:00 PM UTC

    The issue preventing users from working with the Secure File Sharing and Workpaper Suite add-ins is in recovery and we're seeing successful activity in both. We will continue to monitor and provide updates.

  3. resolved Oct 30, 2025, 12:33 AM UTC

    The incident with the downstream provider has been resolved, and full functionality of the Secure File Sharing and Workpaper Suite add-ins has been restored.

Read the full incident report →

Major September 9, 2025

Files cannot be downloaded from multiple requests at once - All Regions

Detected by Pingoru
Sep 09, 2025, 06:30 PM UTC
Resolved
Sep 09, 2025, 09:55 PM UTC
Duration
3h 25m
Affected: File Uploads and DownloadsFile Uploads and DownloadsFile Uploads and Downloads
Timeline · 4 updates
  1. investigating Sep 09, 2025, 06:30 PM UTC

    We are investigating an issue that is preventing files from downloading when attempting to download from multiple requests. Our engineering teams are actively working to resolve the issue as quickly as possible. Downloading files from individual requests is working as expected. We will provide an update as soon as we have more information.

  2. identified Sep 09, 2025, 07:49 PM UTC

    We have identified the issue that is preventing files from downloading when multiple requests have been selected. Our engineering team is working on a resolution, and we will provide an update when we have more information.

  3. monitoring Sep 09, 2025, 09:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 09, 2025, 09:55 PM UTC

    The issue preventing files from being downloaded from multiple requests has been resolved.

Read the full incident report →