Suralink incident

Login Issues - All Regions

Critical Resolved View vendor source →

Suralink experienced a critical incident on November 12, 2025 affecting Suralink Web Application and Suralink Web Application and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 12:36 AM UTC
Resolved
Nov 12, 2025, 01:07 AM UTC
Duration
31m
Detected by Pingoru
Nov 12, 2025, 12:36 AM UTC

Affected components

Suralink Web ApplicationSuralink Web ApplicationSuralink Web Application

Update timeline

  1. investigating Nov 12, 2025, 12:36 AM UTC

    We are investigating an issue that is preventing users from logging into the application in all regions. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. identified Nov 12, 2025, 12:43 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 12, 2025, 12:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 01:07 AM UTC

    This incident has been resolved.