Superhuman Outage History

Started Jul 24, 2026, 09:06 PM UTC· resolved Jul 24, 2026, 11:29 PM UTC

1. investigating Jul 24, 2026, 09:06 PM UTC

   We're aware that a small number of customers on Outlook accounts have individual messages in their inbox that can't be marked done, archived, deleted, or moved to junk, the action returns a "failed" error and the message stays put. We're actively investigating and will continue to post updates here as we learn more.

2. resolved Jul 24, 2026, 11:29 PM UTC

   After a significant investigation, we've confirmed this was not a widespread outage. A small number of Microsoft/Outlook customers had individual messages that couldn't be marked done, archived, deleted, or moved to junk. This happened when a specific message had already been moved or removed on the mail provider's side, leaving an out-of-date copy in Superhuman that the affected action couldn't act on. It was limited to those specific messages rather than triage as a whole. Our metrics confirm mail syncing and triage were operating normally throughout, with only a small number of customers affected. We're following up directly with those customers, and we're tracking a longer-term improvement so these stale messages resolve on their own. Thanks for your patience.

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Started Jul 06, 2026, 04:45 PM UTC· resolved Jul 06, 2026, 10:23 PM UTC

1. investigating Jul 06, 2026, 04:45 PM UTC

   We're investigating reports that some emails marked as Done are reappearing in the Inbox on the Superhuman desktop app. This seems to affect only Outlook/Microsoft accounts. We're actively looking into it and will share an update shortly.

2. identified Jul 06, 2026, 06:56 PM UTC

   We're aware of an issue where some emails marked as Done are reappearing in the Inbox on the Superhuman desktop app, affecting Outlook accounts. We have identified the cause and are working on a fix. Emails that were already marked Done will correct themselves automatically once the update reaches your app. We'll post another update here as we begin to monitor the fix.

3. monitoring Jul 06, 2026, 07:40 PM UTC

   We've rolled out a fix and are now monitoring the results. Emails that were already marked Done will correct themselves automatically once the update reaches your app. We'll post another update once we've confirmed the issue is fully resolved.

4. resolved Jul 06, 2026, 10:23 PM UTC

   This issue has been resolved. Emails marked as Done are no longer reappearing in the Inbox, and any previously affected emails will correct themselves automatically once your app updates to the latest version. Thank you for your patience.

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Started Feb 19, 2026, 09:26 PM UTC· resolved Feb 20, 2026, 12:12 AM UTC

1. investigating Feb 19, 2026, 09:26 PM UTC

   We are currently investigating an issue affecting the Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as a problem with specific models served by OpenAI. We are actively working with OpenAI to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.

2. monitoring Feb 20, 2026, 12:03 AM UTC

   OpenAI have determined the root cause and we are seeing our error rates return to normal.

3. resolved Feb 20, 2026, 12:12 AM UTC

   This incident has been resolved.

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Started Feb 12, 2026, 03:33 PM UTC· resolved Feb 12, 2026, 06:05 PM UTC

1. investigating Feb 12, 2026, 03:33 PM UTC

   We're seeing elevated error rates when indexing new content for AI features. Already indexed content is not affected. We've identified the source as coming from a third-party provider. We're monitoring the situation and looking for alternatives.

2. monitoring Feb 12, 2026, 04:19 PM UTC

   Error rates have decreased, and our system and the third-party provider seem stable. We're continuing to monitor the situation.

3. resolved Feb 12, 2026, 06:05 PM UTC

   All systems are back to normal. All pending queues have been processed and cleared.

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Started Jan 22, 2026, 11:32 PM UTC· resolved Jan 23, 2026, 12:29 PM UTC

1. investigating Jan 22, 2026, 11:32 PM UTC

   There appears to be an ongoing outage with Outlook services. At the moment, we are seeing degraded performance for sending emails.

2. identified Jan 22, 2026, 11:45 PM UTC

   The issue has been identified

3. identified Jan 22, 2026, 11:46 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Jan 23, 2026, 01:19 AM UTC

   Outlook services are showing signs of recovery, although Microsoft has not yet shared an official update.

5. monitoring Jan 23, 2026, 03:42 AM UTC

   Our services appear to be fully recovered. However, per Microsoft’s update, the issue is not yet considered resolved, and we will continue to monitor the situation closely.

6. resolved Jan 23, 2026, 12:29 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 02:17 PM UTC· resolved Nov 18, 2025, 06:25 PM UTC

1. monitoring Nov 18, 2025, 02:17 PM UTC

   There are some intermittent connectivity issues associated to an incident with one of our third-party service providers.

2. resolved Nov 18, 2025, 06:25 PM UTC

   The third-party service is operating normally again

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Started Oct 20, 2025, 07:11 PM UTC· resolved Oct 21, 2025, 04:01 AM UTC

1. investigating Oct 20, 2025, 07:11 PM UTC

   We are seeing errors across our APIs that service our client experience. We're currently investigating root cause.

2. investigating Oct 20, 2025, 07:14 PM UTC

   We are continuing to investigate this issue.

3. investigating Oct 20, 2025, 07:28 PM UTC

   We are experiencing downstream effects of a larger third party service provider outage. We are looking at alternatives/workarounds to resolve the issue and get our services back online

4. investigating Oct 20, 2025, 08:08 PM UTC

   - We have created workarounds to get our application back online with our core features like email, reminders and calendar available. - Some features are still unavailable as a result of the third party service provider outage. We are actively working to get all our services and features back online

5. investigating Oct 20, 2025, 09:05 PM UTC

   - We are still looking at solutions to get all our features online for our customers. - Our backend systems are still suffering the impact of the large AWS outage.

6. investigating Oct 21, 2025, 12:25 AM UTC

   Superhuman’s core features are working normally. However, due to downstream impacts from the ongoing AWS outage, some features may show erratic or inconsistent behavior. We are monitoring the situation and will update as AWS restores full stability.

7. monitoring Oct 21, 2025, 01:28 AM UTC

   Superhuman’s core features are working normally. Other features are in the process of recovering. We are monitoring the situation and will update as AWS restores full stability.

8. resolved Oct 21, 2025, 04:01 AM UTC

   We've confirmed that all functionality is operating as expected.

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Started Sep 24, 2025, 11:50 PM UTC· resolved Sep 25, 2025, 12:43 AM UTC

1. investigating Sep 24, 2025, 11:50 PM UTC

   We are currently investigating an issue that is causing Microsoft sends to fail

2. monitoring Sep 25, 2025, 12:33 AM UTC

   Microsoft has resolved the issue. All our services are fully operational, and we continue to monitor.

3. resolved Sep 25, 2025, 12:43 AM UTC

   This incident has been resolved.

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Started Sep 18, 2025, 09:10 PM UTC· resolved Sep 22, 2025, 05:40 PM UTC

1. investigating Sep 18, 2025, 09:10 PM UTC

   We are investigating an issue causing some reminder creation attempts to fail. Reminder triggering remains unaffected — reminders that are successfully created continue to trigger as expected. Our team is actively working on a fix.

2. investigating Sep 22, 2025, 05:40 PM UTC

   This incident has been resolved.

3. resolved Sep 22, 2025, 05:40 PM UTC

   This incident has been resolved.

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Started Aug 29, 2025, 08:24 AM UTC· resolved Aug 29, 2025, 10:39 AM UTC

1. investigating Aug 29, 2025, 08:24 AM UTC

   We're experiencing an elevated level of memory usage preventing emails from being sent and logging in. We are currently looking into the issue.

2. monitoring Aug 29, 2025, 09:04 AM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Aug 29, 2025, 10:10 AM UTC

   Issues are resolved. We're continuing to monitor.

4. resolved Aug 29, 2025, 10:39 AM UTC

   This incident has been resolved.

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Started Aug 06, 2025, 06:35 AM UTC· resolved Aug 06, 2025, 08:02 AM UTC

1. investigating Aug 06, 2025, 06:35 AM UTC

   We are investigating an issue with our Write With AI feature.

2. investigating Aug 06, 2025, 07:26 AM UTC

   We've identified the outage to be caused by an incompatibility with a minor API change from OpenAI. We're implementing a workaround and expect to have this resolved later this evening.

3. resolved Aug 06, 2025, 08:02 AM UTC

   We have deployed the workaround and are seeing error levels return to normal. Our Write With AI feature is restored.

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Started Jul 18, 2025, 03:27 PM UTC· resolved Jul 18, 2025, 06:31 PM UTC

1. investigating Jul 18, 2025, 03:27 PM UTC

   There is an ongoing outage with Google services, and we are currently investigating the impact. At the moment, there is degraded performance for sending emails and syncing mailboxes.

2. monitoring Jul 18, 2025, 04:20 PM UTC

   Earlier today, a Google Workspaces outage impacted Gmail and Calendar services, which may have caused delays or sync issues in Superhuman. Google has since resolved the issue. Superhuman is fully operational and we’re actively monitoring to ensure everything remains stable. Thanks for your patience!

3. resolved Jul 18, 2025, 06:31 PM UTC

   This incident has been resolved.

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Started Jul 08, 2025, 04:38 PM UTC· resolved Jul 08, 2025, 04:55 PM UTC

1. identified Jul 08, 2025, 04:38 PM UTC

   There appears to be an issue with creating or making changes to split inboxes. We have identified the problem and are working on a solution

2. resolved Jul 08, 2025, 04:55 PM UTC

   This incident has been resolved.

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Started Jun 25, 2025, 06:30 PM UTC· resolved Jun 25, 2025, 07:29 PM UTC

1. investigating Jun 25, 2025, 06:30 PM UTC

   We are currently investigating an issue affecting the Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service. We are actively working with the third-party provider to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.

2. investigating Jun 25, 2025, 06:31 PM UTC

   We are continuing to investigate this issue.

3. resolved Jun 25, 2025, 07:29 PM UTC

   This incident has been resolved.

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Started Jun 10, 2025, 02:46 PM UTC· resolved Jun 10, 2025, 09:37 PM UTC

1. identified Jun 10, 2025, 02:46 PM UTC

   We are currently investigating an issue affecting the AskAI, Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service that AskAI depends on. We are actively working with the third-party provider to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.

2. monitoring Jun 10, 2025, 08:12 PM UTC

   We have implemented a fix for the issue impacting the features and are currently deploying it across our systems. We are actively monitoring performance to ensure full recovery. We will continue to provide further updates once the issue is fully resolved.

3. resolved Jun 10, 2025, 09:37 PM UTC

   The incident has been resolved. All features are now operational again.

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Started Jun 06, 2025, 03:38 PM UTC· resolved Jun 06, 2025, 05:07 PM UTC

1. identified Jun 06, 2025, 03:38 PM UTC

   We are currently investigating an issue affecting the AskAI feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service that AskAI depends on. We are actively working with the third-party provider to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.

2. monitoring Jun 06, 2025, 04:50 PM UTC

   We have implemented a fix for the issue impacting the AskAI feature and are currently deploying it across our systems. We are actively monitoring performance to ensure full recovery. We will continue to provide further updates once the issue is fully resolved. Thank you for your continued patience.

3. resolved Jun 06, 2025, 05:07 PM UTC

   The issue affecting the AskAI feature has been fully resolved. The fix has been successfully deployed and we have confirmed that requests are now completing as expected. We appreciate your patience while we worked to restore full functionality. If you experience any further issues, please don’t hesitate to reach out.

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Started Jun 03, 2025, 10:08 PM UTC· resolved Jun 24, 2025, 03:08 PM UTC

1. investigating Jun 03, 2025, 10:08 PM UTC

   We have identified a error in MSGraph responses impacting Calendars for Personal Outlook accounts. The underlying error is also reported here. https://learn.microsoft.com/en-us/answers/questions/2279133/getting-500-response-errors-to-get-me-calendars-al This error is causing calendars to fail to sync in Superhuman for users with Personal Outlook Calendars/Accounts. Gmail calendars are un-impacted. We are monitoring the bug from MSGraph and reviewing potential workarounds.

2. monitoring Jun 04, 2025, 06:39 PM UTC

   Microsoft has identified the problem on their end, a fix is anticipated sometime on Friday, June 6. We have implemented a few minor workarounds to minimize the impact on Superhuman's calendar features. None-the-less, users with Personal Outlook Calendars/Accounts will continue to see degraded performance for calendar syncing. We are continuing to monitor.

3. monitoring Jun 13, 2025, 07:39 PM UTC

   Microsoft has implemented a fix on their end, but this fix has not yet been released publicly. Superhuman users with Personal Outlook Calendars/Accounts will continue to see degraded performance for calendar syncing. We are continuing to monitor.

4. resolved Jun 24, 2025, 03:08 PM UTC

   The fix has been implemented and released on Microsoft's end, and we are seeing sync events for Personal Outlook accounts return to normal. We will continue to monitor for the next 24hrs, but believe this issue is resolved.

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Started Apr 25, 2025, 05:17 PM UTC· resolved Apr 27, 2025, 04:00 AM UTC

1. investigating Apr 25, 2025, 05:17 PM UTC

   We are currently investigating this issue.

2. investigating Apr 25, 2025, 06:52 PM UTC

   We're continuing to investigate the root cause of slow queries.

3. investigating Apr 26, 2025, 01:51 AM UTC

   We continue to investigate the issue. AskAI queries are still slower than expected, and may not reflect all data from today. We will be working on upgrading the underlying hardware over the weekend.

4. monitoring Apr 26, 2025, 05:03 PM UTC

   Our service provider has added additional resources to the cluster, and the indexing backlog and performance should be largely back to normal.

5. resolved Apr 27, 2025, 04:00 AM UTC

   This incident has been resolved.

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Started Apr 16, 2025, 03:14 PM UTC· resolved Apr 22, 2025, 06:29 PM UTC

1. investigating Apr 16, 2025, 03:14 PM UTC

   We're investigating an issue with sending messages with attachments for Microsoft users.

2. monitoring Apr 16, 2025, 09:51 PM UTC

   We're seeing a 401 Unauthorized error affecting a small subset of Microsoft users when sending messages with attachments. After a day of investigation, we've determined the impact is limited and are moving to monitoring for the time being. We'll continue to watch the issue closely to ensure it does not escalate.

3. resolved Apr 22, 2025, 06:29 PM UTC

   Microsoft has deployed a fix for the authorization issues that were causing send failures for some Outlook users when sending with large attachments. The issue was resolved late last week, and sending functionality has since returned to normal. We appreciate your patience while this was being addressed.

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Started Apr 03, 2025, 02:04 PM UTC· resolved Apr 04, 2025, 04:04 PM UTC

1. investigating Apr 03, 2025, 02:04 PM UTC

   We are currently investigating an issue where emails fail to send from Android devices. This appears to be isolated to Android platforms, and all other platforms are functioning normally. Our team is actively working to identify the root cause and implement a fix. We will provide updates as soon as more information becomes available.

2. identified Apr 03, 2025, 05:58 PM UTC

   We identified the issue and are pushing out a fix soon. This unstable send behavior effects Android users when they forward a thread with an attachment. We will continue to update our progress here as more information becomes available.

3. identified Apr 03, 2025, 10:46 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Apr 03, 2025, 10:49 PM UTC

   We have released a new version of the app (version 1.12.12, build 6411) to the Google Play Store that includes a fix for the issue. You can check your current version at the bottom of your settings screen. We're keeping a close eye on things and expect everything to be fully resolved soon.

5. resolved Apr 04, 2025, 04:04 PM UTC

   This incident has been resolved. If you haven't updated to the latest version of Superhuman for Android, please do so by visiting the Google Play Store: https://play.google.com/store/apps/details?id=com.superhuman.mail

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Started Mar 27, 2025, 04:47 PM UTC· resolved Mar 31, 2025, 12:25 PM UTC

1. investigating Mar 27, 2025, 04:47 PM UTC

   Outlook is currently experiencing a service disruption that may cause delays in email processing. The impact is limited to a small subset of users.

2. investigating Mar 31, 2025, 12:24 PM UTC

   We are continuing to investigate this issue.

3. resolved Mar 31, 2025, 12:25 PM UTC

   This incident has been resolved.

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Started Mar 25, 2025, 05:46 PM UTC· resolved Mar 25, 2025, 08:28 PM UTC

1. investigating Mar 25, 2025, 05:46 PM UTC

   We're currently experiencing a service disruption with Ask AI. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We appreciate your patience and will provide updates as they become available.

2. resolved Mar 25, 2025, 08:28 PM UTC

   The Ask AI service outage has been resolved. Full functionality has been restored, and the service is now operating normally. Thank you for your patience and understanding during the disruption.

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Started Mar 14, 2025, 08:37 PM UTC· resolved Mar 14, 2025, 08:49 PM UTC

1. investigating Mar 14, 2025, 08:37 PM UTC

   We are currently investigating an issue causing email sends to be delayed

2. resolved Mar 14, 2025, 08:49 PM UTC

   The issue causing email send delays has been resolved, and the system is now operational. We are continuing to ensure all emails affected during the delay are fully ingested.

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Started Mar 13, 2025, 02:40 PM UTC· resolved Mar 13, 2025, 06:37 PM UTC

1. investigating Mar 13, 2025, 02:40 PM UTC

   We are currently experiencing degraded performance with our Ask AI feature due to an ongoing issue with a third-party provider. This may result in slower response times or intermittent failures. We are actively monitoring the situation and working on mitigations where possible. We will provide updates as we learn more.

2. investigating Mar 13, 2025, 02:45 PM UTC

   We are continuing to investigate this issue.

3. identified Mar 13, 2025, 03:34 PM UTC

   Our third-party provider has identified the issue and is rolling back changes to restore stability. Our AskAI and AI Compose endpoints are functioning well, but customers could still see some increased delays. We are monitoring the rollback and will provide further updates as the situation progresses.

4. resolved Mar 13, 2025, 06:37 PM UTC

   Our third-party provider has completed their rollback, and all services, including Ask AI and AI Compose, are now operating normally. We will continue to monitor, but no further impact is expected. Thank you for your patience.

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Started Feb 12, 2025, 04:18 PM UTC· resolved Feb 12, 2025, 06:43 PM UTC

1. investigating Feb 12, 2025, 04:18 PM UTC

   We are currently investigating this issue.

2. investigating Feb 12, 2025, 04:24 PM UTC

   We are continuing to investigate this issue.

3. identified Feb 12, 2025, 04:55 PM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Feb 12, 2025, 05:43 PM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Feb 12, 2025, 06:16 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Feb 12, 2025, 06:43 PM UTC

   This incident has been resolved.

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