Resolved after 3 hours 57 minutes, affecting Superhuman, on March 13, 2025.
Our third-party provider has completed their rollback, and all services, including Ask AI and AI Compose, are now operating normally. We will continue to monitor, but no further impact is expected. Thank you for your patience.
Affected components
Update timeline
- investigating Mar 13, 2025, 02:40 PM UTC
We are currently experiencing degraded performance with our Ask AI feature due to an ongoing issue with a third-party provider. This may result in slower response times or intermittent failures. We are actively monitoring the situation and working on mitigations where possible. We will provide updates as we learn more.
- investigating Mar 13, 2025, 02:45 PM UTC
We are continuing to investigate this issue.
- identified Mar 13, 2025, 03:34 PM UTC
Our third-party provider has identified the issue and is rolling back changes to restore stability. Our AskAI and AI Compose endpoints are functioning well, but customers could still see some increased delays. We are monitoring the rollback and will provide further updates as the situation progresses.
- resolved Mar 13, 2025, 06:37 PM UTC
Our third-party provider has completed their rollback, and all services, including Ask AI and AI Compose, are now operating normally. We will continue to monitor, but no further impact is expected. Thank you for your patience.
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