Superhuman incident

Feature outage for custom Auto Labels and Auto Summaries

Superhuman experienced a notice incident on February 19, 2026 affecting Superhuman, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started: Feb 19, 2026, 09:26 PM UTC
Resolved: Feb 20, 2026, 12:12 AM UTC
Duration: 2h 46m
Detected by Pingoru: Feb 19, 2026, 09:26 PM UTC

Affected components

Superhuman

Update timeline

investigating Feb 19, 2026, 09:26 PM UTC

We are currently investigating an issue affecting the Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as a problem with specific models served by OpenAI. We are actively working with OpenAI to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.
monitoring Feb 20, 2026, 12:03 AM UTC

OpenAI have determined the root cause and we are seeing our error rates return to normal.
resolved Feb 20, 2026, 12:12 AM UTC

This incident has been resolved.