Superhuman incident
Feature outage for custom Auto Labels and Auto Summaries
Affected components
Update timeline
- investigating Feb 19, 2026, 09:26 PM UTC
We are currently investigating an issue affecting the Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as a problem with specific models served by OpenAI. We are actively working with OpenAI to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.
- monitoring Feb 20, 2026, 12:03 AM UTC
OpenAI have determined the root cause and we are seeing our error rates return to normal.
- resolved Feb 20, 2026, 12:12 AM UTC
This incident has been resolved.
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