Superhuman incident

Slow response times for Ask AI and delay in indexing new messages

Resolved after 1 day 10 hours, affecting Superhuman, on April 25, 2025.

monitoring Apr 26, 2025, 05:03 PM UTC

Our service provider has added additional resources to the cluster, and the indexing backlog and performance should be largely back to normal.

Started: Apr 25, 2025, 05:17 PM UTC
Resolved: Apr 27, 2025, 04:00 AM UTC
Duration: 1d 10h
Detected by Pingoru: Apr 25, 2025, 05:17 PM UTC

Affected components

Superhuman

Update timeline

investigating Apr 25, 2025, 05:17 PM UTC

We are currently investigating this issue.
investigating Apr 25, 2025, 06:52 PM UTC

We're continuing to investigate the root cause of slow queries.
investigating Apr 26, 2025, 01:51 AM UTC

We continue to investigate the issue. AskAI queries are still slower than expected, and may not reflect all data from today. We will be working on upgrading the underlying hardware over the weekend.
monitoring Apr 26, 2025, 05:03 PM UTC

Our service provider has added additional resources to the cluster, and the indexing backlog and performance should be largely back to normal.
resolved Apr 27, 2025, 04:00 AM UTC

This incident has been resolved.

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