Superhuman incident

Elevated error rates when indexing new content for AI features

Minor Resolved View vendor source →

Superhuman experienced a minor incident on February 12, 2026 affecting Superhuman, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2026, 03:33 PM UTC
Resolved
Feb 12, 2026, 06:05 PM UTC
Duration
2h 32m
Detected by Pingoru
Feb 12, 2026, 03:33 PM UTC

Affected components

Superhuman

Update timeline

  1. investigating Feb 12, 2026, 03:33 PM UTC

    We're seeing elevated error rates when indexing new content for AI features. Already indexed content is not affected. We've identified the source as coming from a third-party provider. We're monitoring the situation and looking for alternatives.

  2. monitoring Feb 12, 2026, 04:19 PM UTC

    Error rates have decreased, and our system and the third-party provider seem stable. We're continuing to monitor the situation.

  3. resolved Feb 12, 2026, 06:05 PM UTC

    All systems are back to normal. All pending queues have been processed and cleared.