Superhuman incident
API services unavailable as a downstream effect of the large AWS outage
Superhuman experienced a major incident on October 20, 2025 affecting Superhuman, lasting 8h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:11 PM UTC
We are seeing errors across our APIs that service our client experience. We're currently investigating root cause.
- investigating Oct 20, 2025, 07:14 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 07:28 PM UTC
We are experiencing downstream effects of a larger third party service provider outage. We are looking at alternatives/workarounds to resolve the issue and get our services back online
- investigating Oct 20, 2025, 08:08 PM UTC
- We have created workarounds to get our application back online with our core features like email, reminders and calendar available. - Some features are still unavailable as a result of the third party service provider outage. We are actively working to get all our services and features back online
- investigating Oct 20, 2025, 09:05 PM UTC
- We are still looking at solutions to get all our features online for our customers. - Our backend systems are still suffering the impact of the large AWS outage.
- investigating Oct 21, 2025, 12:25 AM UTC
Superhuman’s core features are working normally. However, due to downstream impacts from the ongoing AWS outage, some features may show erratic or inconsistent behavior. We are monitoring the situation and will update as AWS restores full stability.
- monitoring Oct 21, 2025, 01:28 AM UTC
Superhuman’s core features are working normally. Other features are in the process of recovering. We are monitoring the situation and will update as AWS restores full stability.
- resolved Oct 21, 2025, 04:01 AM UTC
We've confirmed that all functionality is operating as expected.