SumUp Outage History

SumUp had 62 outages in the last 2 years totaling 15h 50m of downtime — averaging 2.5 incidents per month.

There were 62 SumUp outages since October 20, 2025 totaling 15h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sumup.com

Major December 5, 2025

Cloudflare related issue

Detected by Pingoru: Dec 05, 2025, 09:02 AM UTC
Resolved: Dec 05, 2025, 10:14 AM UTC
Duration: 1h 11m

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Minor December 2, 2025

Delays in transfers processing

Detected by Pingoru: Dec 02, 2025, 01:54 PM UTC
Resolved: Dec 02, 2025, 02:06 PM UTC
Duration: 12m

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Critical November 24, 2025

Issues in Sales History, Receipts, and Refunds

Detected by Pingoru: Nov 24, 2025, 11:52 AM UTC
Resolved: Nov 24, 2025, 12:42 PM UTC
Duration: 49m

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Major November 20, 2025

We are seeing elevated failures in processing card payments

Detected by Pingoru: Nov 20, 2025, 10:06 AM UTC
Resolved: Nov 20, 2025, 10:36 AM UTC
Duration: 30m

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Major November 18, 2025

We are seeing an increased number of errors with logins

Detected by Pingoru: Nov 18, 2025, 01:24 PM UTC
Resolved: Nov 18, 2025, 02:38 PM UTC
Duration: 1h 13m

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Major November 18, 2025

Issues processing Girocard Payments

Detected by Pingoru: Nov 18, 2025, 12:42 PM UTC
Resolved: Nov 18, 2025, 03:50 PM UTC
Duration: 3h 8m

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Critical November 4, 2025

Payment through PIX QR code is not working

Detected by Pingoru: Nov 04, 2025, 02:49 PM UTC
Resolved: Nov 04, 2025, 04:01 PM UTC
Duration: 1h 11m

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Major November 3, 2025

Website pages returning 404s errors

Detected by Pingoru: Nov 03, 2025, 11:03 AM UTC
Resolved: Nov 03, 2025, 12:18 PM UTC
Duration: 1h 14m

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Minor October 30, 2025

Online Store and Sales History & Receipts are having problems

Detected by Pingoru: Oct 30, 2025, 02:21 PM UTC
Resolved: Oct 30, 2025, 04:19 PM UTC
Duration: 1h 57m

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Major October 26, 2025

FPS transfers are being rejected or delayed

Detected by Pingoru: Oct 26, 2025, 02:11 AM UTC
Resolved: Oct 26, 2025, 03:05 AM UTC
Duration: 54m

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Minor October 26, 2025

In Italy, Customers using cards from POSTEPAY S.P.A. and INTESA SANPAOLO S.P.A. are experiencing failed transactions

Detected by Pingoru: Oct 26, 2025, 01:05 AM UTC
Resolved: Oct 26, 2025, 02:36 AM UTC
Duration: 1h 30m

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Critical October 20, 2025

Issues with PIX payments and instant payouts

Detected by Pingoru: Oct 20, 2025, 09:34 AM UTC
Resolved: Oct 20, 2025, 11:31 AM UTC
Duration: 1h 56m

Read the full incident report →