SumUp Outage History
SumUp is up right nowPingoru has recorded 96 incidents for SumUp: 95 in the last 12 months and 24 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 64 of 720 (9%) |
| May 2026 | 16 | 183 of 744 (25%) |
| June 2026 | 10 | 8 of 720 (1%) |
| July 2026 | 6 | 5 of 744 (1%) |
| August 2026 | 12 | 3 of 744 (0%) |
| September 2026 | 11 | 148 of 720 (21%) |
| October 2026 | 0 | 0 of 507 (0%) |
Incidents, newest first
Minor May 9, 2026 [USA] Card reader connection issues 2h APIs, Card Readers
Started May 09, 2026, 06:28 PM UTC· resolved May 09, 2026, 08:28 PM UTC
- investigating May 09, 2026, 04:00 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- identified May 09, 2026, 04:28 PM UTC
Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.
- monitoring May 09, 2026, 05:00 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
- resolved May 09, 2026, 06:28 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Minor May 8, 2026 [Brazil] Cloud Api transactions are failing 41m APIs, Card Readers: Solo
Started May 08, 2026, 03:40 PM UTC· resolved May 08, 2026, 04:22 PM UTC
- investigating May 08, 2026, 03:40 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- investigating May 08, 2026, 03:42 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- investigating May 08, 2026, 03:43 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- monitoring May 08, 2026, 04:00 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
- monitoring May 08, 2026, 04:08 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.
- resolved May 08, 2026, 04:21 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
- resolved May 08, 2026, 04:22 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Minor May 8, 2026 [Europe] Cloud Api transactions are failing 41m APIs
Started May 08, 2026, 03:40 PM UTC· resolved May 08, 2026, 04:22 PM UTC
- investigating May 08, 2026, 03:40 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- investigating May 08, 2026, 03:42 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- investigating May 08, 2026, 03:43 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- monitoring May 08, 2026, 04:00 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
- monitoring May 08, 2026, 04:08 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.
- resolved May 08, 2026, 04:21 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
- resolved May 08, 2026, 04:22 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Minor May 8, 2026 [Latin America] Cloud Api transactions are failing 41m APIs
Started May 08, 2026, 03:40 PM UTC· resolved May 08, 2026, 04:22 PM UTC
- investigating May 08, 2026, 03:40 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- investigating May 08, 2026, 03:42 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- investigating May 08, 2026, 03:43 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- monitoring May 08, 2026, 04:00 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
- monitoring May 08, 2026, 04:08 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.
- resolved May 08, 2026, 04:21 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
- resolved May 08, 2026, 04:22 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Minor May 8, 2026 [USA] Cloud Api transactions are failing 41m APIs
Started May 08, 2026, 03:40 PM UTC· resolved May 08, 2026, 04:22 PM UTC
- investigating May 08, 2026, 03:40 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- investigating May 08, 2026, 03:42 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- investigating May 08, 2026, 03:43 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- monitoring May 08, 2026, 04:00 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.
- monitoring May 08, 2026, 04:08 PM UTC
Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.
- resolved May 08, 2026, 04:21 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
- resolved May 08, 2026, 04:22 PM UTC
The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Minor April 16, 2026 PIX processing issues 12m
Started Apr 16, 2026, 10:40 AM UTC· resolved Apr 16, 2026, 10:53 AM UTC
No vendor updates were posted for this incident.
Minor April 16, 2026 [Brazil] PIX processing issues 12m Generate QR Code, Pay QR Code, Receive Pix, Send Pix
Started Apr 16, 2026, 10:40 AM UTC· resolved Apr 16, 2026, 10:53 AM UTC
- investigating Apr 16, 2026, 10:40 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- resolved Apr 16, 2026, 10:53 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Minor April 11, 2026 Customer support chat channel issues 2d 13h
Started Apr 11, 2026, 12:10 AM UTC· resolved Apr 13, 2026, 01:54 PM UTC
No vendor updates were posted for this incident.
Minor April 11, 2026 [Latin America] Customer support chat channel issues 2d 13h Customer Support
Started Apr 11, 2026, 12:10 AM UTC· resolved Apr 13, 2026, 01:58 PM UTC
- investigating Apr 11, 2026, 12:10 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- investigating Apr 13, 2026, 11:47 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- resolved Apr 13, 2026, 01:54 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- resolved Apr 13, 2026, 01:58 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Minor April 10, 2026 Increased failures with cards issued by Santander UK 2h 3m
Started Apr 10, 2026, 01:06 PM UTC· resolved Apr 10, 2026, 03:09 PM UTC
No vendor updates were posted for this incident.
Minor April 10, 2026 [Europe] Increased failures with cards issued by Santander UK 2h 3m Card Readers, Online Payments, Payment Links, Tap to Pay on Android and 1 more
Started Apr 10, 2026, 01:06 PM UTC· resolved Apr 10, 2026, 03:09 PM UTC
- monitoring Apr 10, 2026, 01:06 PM UTC
[Informative only] We're monitoring an increased failure rate with cards issued by Santander UK. The issue seems to lie outside of our systems. We're monitoring the situation and updating once the failure rate returns to normal.
- resolved Apr 10, 2026, 03:09 PM UTC
The issue has been resolved Services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Minor March 17, 2026 Transfers out impacted 4h 42m
Started Mar 17, 2026, 09:12 AM UTC· resolved Mar 17, 2026, 01:54 PM UTC
No vendor updates were posted for this incident.
Minor March 17, 2026 [Europe] Transfers out impacted 4h 42m
Started Mar 17, 2026, 09:12 AM UTC· resolved Mar 17, 2026, 01:54 PM UTC
- identified Mar 17, 2026, 09:12 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with validating some of the outbound transfers via our mobile application. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- identified Mar 17, 2026, 10:58 AM UTC
Issue identified and fixed, working on validating and deploying. Our engineering team has found and fixed the cause of the problem. We are preparing an Android app update, which would mitigate the problem. You can stay up to date here on our status page "status page": https://status.sumup.com.
- resolved Mar 17, 2026, 01:54 PM UTC
Issue resolved Downloading the latest version of the Android application would solve the problem.
Major March 3, 2026 Business Account issues in Europe 10h 5m
Started Mar 03, 2026, 09:34 PM UTC· resolved Mar 04, 2026, 07:40 AM UTC
No vendor updates were posted for this incident.
Minor March 3, 2026 [Europe] Business Account issues in Europe 10h 5m
Started Mar 03, 2026, 09:34 PM UTC· resolved Mar 04, 2026, 07:40 AM UTC
- investigating Mar 03, 2026, 09:34 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp Business Account in Europe. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- identified Mar 04, 2026, 06:55 AM UTC
An issue has been identified, we’re looking into it Some users in Europe might be experiencing an issue with SumUp Business Account functionality. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- resolved Mar 04, 2026, 07:40 AM UTC
Business Account onboarding issues in Europe have now been resolved.
Minor February 26, 2026 We have ongoing issue with online payments that has limited impact 4h 8m
Started Feb 26, 2026, 05:53 AM UTC· resolved Feb 26, 2026, 10:01 AM UTC
No vendor updates were posted for this incident.
Minor February 26, 2026 [Australia] We have ongoing issue with online payments that has limited impact 4h 8m Online Payments
Started Feb 26, 2026, 05:53 AM UTC· resolved Feb 26, 2026, 10:01 AM UTC
- investigating Feb 26, 2026, 05:53 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- resolved Feb 26, 2026, 10:01 AM UTC
The identified issue has been fixed. There was an issue with some SumUp services. Our engineering team applied a fix that resolves the issue. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
Critical February 14, 2026 Pix Outgoing Transfers Unavailable 1d 2h
Started Feb 14, 2026, 12:50 PM UTC· resolved Feb 15, 2026, 03:11 PM UTC
No vendor updates were posted for this incident.
Minor February 14, 2026 [Brazil] Pix Outgoing Transfers Unavailable 1d 2h Pay QR Code, Send Pix
Started Feb 14, 2026, 12:50 PM UTC· resolved Feb 15, 2026, 03:11 PM UTC
- investigating Feb 14, 2026, 12:50 PM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.
- identified Feb 14, 2026, 05:07 PM UTC
Pix outgoing transfers are currently unavailable We are aware that Pix outgoing transfers are not working. Incoming transfers remain unaffected. Our team is actively engaged in restoring the service. Full resolution depends on an external dependency, and we expect service to resume tomorrow (15/02) by 10am.
- identified Feb 15, 2026, 02:31 PM UTC
Pix outgoing transfers are currently unavailable We are still working on restoring Pix outgoing transfers. We removed the main blocker. We expect the service to resume shortly after 12:00 today. We will confirm once the service is fully restored.
- resolved Feb 15, 2026, 03:11 PM UTC
Issue fixed
Minor February 10, 2026 Sales History not showing sales 5m
Started Feb 10, 2026, 08:25 AM UTC· resolved Feb 10, 2026, 08:31 AM UTC
No vendor updates were posted for this incident.
Minor February 10, 2026 [Australia] Sales History not showing sales 5m Sales History & Reports
Started Feb 10, 2026, 08:25 AM UTC· resolved Feb 10, 2026, 08:31 AM UTC
- investigating Feb 10, 2026, 08:25 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- resolved Feb 10, 2026, 08:31 AM UTC
An issue has been resolved
Minor February 10, 2026 [Brazil] Sales History not showing sales 5m Sales History & Reports
Started Feb 10, 2026, 08:25 AM UTC· resolved Feb 10, 2026, 08:31 AM UTC
- investigating Feb 10, 2026, 08:25 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- resolved Feb 10, 2026, 08:31 AM UTC
An issue has been resolved
Minor February 10, 2026 [Europe] Sales History not showing sales 5m Sales History & Reports
Started Feb 10, 2026, 08:25 AM UTC· resolved Feb 10, 2026, 08:31 AM UTC
- investigating Feb 10, 2026, 08:25 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- resolved Feb 10, 2026, 08:31 AM UTC
An issue has been resolved
Minor February 10, 2026 [Latin America] Sales History not showing sales 5m Sales History & Reports
Started Feb 10, 2026, 08:25 AM UTC· resolved Feb 10, 2026, 08:31 AM UTC
- investigating Feb 10, 2026, 08:25 AM UTC
An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.
- resolved Feb 10, 2026, 08:31 AM UTC
An issue has been resolved
Minor February 5, 2026 We are investigating an issue with SMS and Emails related to Sign Ups and Sign Ins 1h 15m
Started Feb 05, 2026, 04:12 PM UTC· resolved Feb 05, 2026, 05:27 PM UTC
No vendor updates were posted for this incident.