SumUp Outage History
SumUp is up right nowPingoru has recorded 96 incidents for SumUp: 95 in the last 12 months and 24 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 64 of 720 (9%) |
| May 2026 | 16 | 183 of 744 (25%) |
| June 2026 | 10 | 8 of 720 (1%) |
| July 2026 | 6 | 5 of 744 (1%) |
| August 2026 | 12 | 3 of 744 (0%) |
| September 2026 | 11 | 148 of 720 (21%) |
| October 2026 | 0 | 0 of 508 (0%) |
Incidents, newest first
Minor February 5, 2026 [Australia] We are investigating an issue with SMS and Emails related to Sign Ups and Sign Ins 1h 15m Logins
Started Feb 05, 2026, 04:12 PM UTC· resolved Feb 05, 2026, 05:27 PM UTC
- investigating Feb 05, 2026, 04:12 PM UTC
An issue has been identified, we’re looking into it We are investigating an issue with sending SMS and Emails related to Sign Ups. Merchants might experience trouble signing up for an account.
- resolved Feb 05, 2026, 05:27 PM UTC
The issue has been fixed and we’re confident it’s resolved Issues with Signup SMS and Emails have been resolved.
Minor February 5, 2026 [Brazil] We are investigating an issue with SMS and Emails related to Sign Ups and Sign Ins 1h 15m Logins
Started Feb 05, 2026, 04:12 PM UTC· resolved Feb 05, 2026, 05:27 PM UTC
- investigating Feb 05, 2026, 04:12 PM UTC
An issue has been identified, we’re looking into it We are investigating an issue with sending SMS and Emails related to Sign Ups. Merchants might experience trouble signing up for an account.
- resolved Feb 05, 2026, 05:27 PM UTC
The issue has been fixed and we’re confident it’s resolved Issues with Signup SMS and Emails have been resolved.
Minor February 5, 2026 [Europe] We are investigating an issue with SMS and Emails related to Sign Ups and Sign Ins 1h 15m Logins
Started Feb 05, 2026, 04:12 PM UTC· resolved Feb 05, 2026, 05:27 PM UTC
- investigating Feb 05, 2026, 04:12 PM UTC
An issue has been identified, we’re looking into it We are investigating an issue with sending SMS and Emails related to Sign Ups. Merchants might experience trouble signing up for an account.
- resolved Feb 05, 2026, 05:27 PM UTC
The issue has been fixed and we’re confident it’s resolved Issues with Signup SMS and Emails have been resolved.
Minor February 5, 2026 [Latin America] We are investigating an issue with SMS and Emails related to Sign Ups and Sign Ins 1h 15m Logins
Started Feb 05, 2026, 04:12 PM UTC· resolved Feb 05, 2026, 05:27 PM UTC
- investigating Feb 05, 2026, 04:12 PM UTC
An issue has been identified, we’re looking into it We are investigating an issue with sending SMS and Emails related to Sign Ups. Merchants might experience trouble signing up for an account.
- resolved Feb 05, 2026, 05:27 PM UTC
The issue has been fixed and we’re confident it’s resolved Issues with Signup SMS and Emails have been resolved.
Minor February 5, 2026 [USA] We are investigating an issue with SMS and Emails related to Sign Ups and Sign Ins 1h 15m Logins
Started Feb 05, 2026, 04:12 PM UTC· resolved Feb 05, 2026, 05:27 PM UTC
- investigating Feb 05, 2026, 04:12 PM UTC
An issue has been identified, we’re looking into it We are investigating an issue with sending SMS and Emails related to Sign Ups. Merchants might experience trouble signing up for an account.
- resolved Feb 05, 2026, 05:27 PM UTC
The issue has been fixed and we’re confident it’s resolved Issues with Signup SMS and Emails have been resolved.
Notice December 18, 2025 3G readers can't transact 10m
Started Dec 18, 2025, 01:10 PM UTC· resolved Dec 18, 2025, 01:21 PM UTC
No vendor updates were posted for this incident.
Critical December 17, 2025 Solo and Android Terminal readers can't transact –
Started Dec 17, 2025, 10:44 AM UTC· resolved Dec 17, 2025, 10:44 AM UTC
No vendor updates were posted for this incident.
Minor December 8, 2025 Sales History, Reports & Receipts are unavailable 33m
Started Dec 08, 2025, 12:09 PM UTC· resolved Dec 08, 2025, 12:43 PM UTC
No vendor updates were posted for this incident.
Minor December 6, 2025 Sales History shows sales with a slight delay 4h 25m
Started Dec 06, 2025, 01:30 PM UTC· resolved Dec 06, 2025, 05:56 PM UTC
No vendor updates were posted for this incident.
Major December 5, 2025 Cloudflare related issue 1h 11m
Started Dec 05, 2025, 09:02 AM UTC· resolved Dec 05, 2025, 10:14 AM UTC
No vendor updates were posted for this incident.
Minor December 2, 2025 Delays in transfers processing 12m
Started Dec 02, 2025, 01:54 PM UTC· resolved Dec 02, 2025, 02:06 PM UTC
No vendor updates were posted for this incident.
Critical November 24, 2025 Issues in Sales History, Receipts, and Refunds 49m
Started Nov 24, 2025, 11:52 AM UTC· resolved Nov 24, 2025, 12:42 PM UTC
No vendor updates were posted for this incident.
Major November 20, 2025 We are seeing elevated failures in processing card payments 30m
Started Nov 20, 2025, 10:06 AM UTC· resolved Nov 20, 2025, 10:36 AM UTC
No vendor updates were posted for this incident.
Major November 18, 2025 We are seeing an increased number of errors with logins 1h 13m
Started Nov 18, 2025, 01:24 PM UTC· resolved Nov 18, 2025, 02:38 PM UTC
No vendor updates were posted for this incident.
Major November 18, 2025 Issues processing Girocard Payments 3h 8m
Started Nov 18, 2025, 12:42 PM UTC· resolved Nov 18, 2025, 03:50 PM UTC
No vendor updates were posted for this incident.
Critical November 4, 2025 Payment through PIX QR code is not working 1h 11m
Started Nov 04, 2025, 02:49 PM UTC· resolved Nov 04, 2025, 04:01 PM UTC
No vendor updates were posted for this incident.
Major November 3, 2025 Website pages returning 404s errors 1h 14m
Started Nov 03, 2025, 11:03 AM UTC· resolved Nov 03, 2025, 12:18 PM UTC
No vendor updates were posted for this incident.
Minor October 30, 2025 Online Store and Sales History & Receipts are having problems 1h 57m
Started Oct 30, 2025, 02:21 PM UTC· resolved Oct 30, 2025, 04:19 PM UTC
No vendor updates were posted for this incident.
Major October 26, 2025 FPS transfers are being rejected or delayed 54m
Started Oct 26, 2025, 02:11 AM UTC· resolved Oct 26, 2025, 03:05 AM UTC
No vendor updates were posted for this incident.
Minor October 26, 2025 In Italy, Customers using cards from POSTEPAY S.P.A. and INTESA SANPAOLO S.P.A. are experiencing failed transactions 1h 30m
Started Oct 26, 2025, 01:05 AM UTC· resolved Oct 26, 2025, 02:36 AM UTC
No vendor updates were posted for this incident.
Critical October 20, 2025 Issues with PIX payments and instant payouts 1h 56m
Started Oct 20, 2025, 09:34 AM UTC· resolved Oct 20, 2025, 11:31 AM UTC
No vendor updates were posted for this incident.