[Brazil] Pix Outgoing Transfers Unavailable

Update timeline

1. investigating Feb 14, 2026, 12:50 PM UTC

   Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Send Pix (Full outage) Pay QR Code (Full outage)

2. identified Feb 14, 2026, 05:07 PM UTC

   Status: Identified Pix outgoing transfers are currently unavailable We are aware that Pix outgoing transfers are not working. Incoming transfers remain unaffected. Our team is actively engaged in restoring the service. Full resolution depends on an external dependency, and we expect service to resume tomorrow (15/02) by 10am. Affected components Send Pix (Full outage) Pay QR Code (Full outage)

3. identified Feb 15, 2026, 02:31 PM UTC

   Status: Identified Pix outgoing transfers are currently unavailable We are still working on restoring Pix outgoing transfers. We removed the main blocker. We expect the service to resume shortly after 12:00 today. We will confirm once the service is fully restored. Affected components Send Pix (Full outage) Pay QR Code (Operational)

4. resolved Feb 15, 2026, 03:11 PM UTC

   Status: Resolved Issue fixed Affected components Send Pix (Operational) Pay QR Code (Operational)