SumUp incident

[Europe] Keyboard not showing during PIN entry

Major Vendor's status page →

Ongoing since 01:20 PM UTC.

investigating Oct 29, 2026, 01:20 PM UTC

Disruption to PIN Code Entry We are aware that some users may be experiencing issues entering their PIN code in the SumUp Business app. This issue is mainly affecting those using iPhone X. Our teams are investigating the issue. We will continue to update this page regularly with any additional information and our progress.

Started
Oct 29, 2026, 01:20 PM UTC
Resolved
Ongoing
Duration
● 11m
Detected by Pingoru
Oct 29, 2026, 01:20 PM UTC

Update timeline

  1. investigating Oct 29, 2026, 01:20 PM UTC

    Disruption to PIN Code Entry We are aware that some users may be experiencing issues entering their PIN code in the SumUp Business app. This issue is mainly affecting those using iPhone X. Our teams are investigating the issue. We will continue to update this page regularly with any additional information and our progress.

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