Subbly Outage History

Subbly is up right now

There were 9 Subbly outages since February 5, 2026 totaling 12h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.subbly.co

Minor March 25, 2026

AI Builder preview and chat degraded performance

Detected by Pingoru
Mar 25, 2026, 02:47 PM UTC
Resolved
Mar 25, 2026, 10:10 PM UTC
Duration
7h 23m
Affected: Website Builder
Timeline · 4 updates
  1. identified Mar 25, 2026, 02:47 PM UTC

    We recently rolled out a major upgrade to the AI Builder, and this issue appeared following that update. The issue has been identified, and our team is actively working on implementing a fix.

  2. monitoring Mar 25, 2026, 04:24 PM UTC

    A fix has been put in place and the builder should be operating as normal. IMPORTANT: if you do experience the same issue as before, please create a new chat to overcome this. Apologies for the inconvenience, the upgrade is a big step for us and will make everything much smoother and more reliable. If you experience any issues please report them to us so we can resolve them quickly for you. Thank you! - Subbly's Engineering Team

  3. monitoring Mar 25, 2026, 04:24 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 25, 2026, 10:10 PM UTC

    Considering there have been no more reports of this issue, we're marking it as resolved. Apologies again for the inconvenience.

Read the full incident report →

Major March 24, 2026

AI Builder Preview Not Loading

Detected by Pingoru
Mar 24, 2026, 12:12 PM UTC
Resolved
Mar 24, 2026, 12:17 PM UTC
Duration
4m
Affected: Website Builder
Timeline · 2 updates
  1. investigating Mar 24, 2026, 12:12 PM UTC

    We are currently experiencing an issue where the AI Builder preview may appear offline or fail to load. Our team is aware of the issue and actively working on identifying the cause and resolving it as quickly as possible. We’ll share an update as soon as we have more information.

  2. resolved Mar 24, 2026, 12:17 PM UTC

    The issue with the AI Builder preview not loading has now been resolved. Everything should be functioning as expected.

Read the full incident report →

Major March 19, 2026

AI Builder loading issue

Detected by Pingoru
Mar 19, 2026, 08:30 AM UTC
Resolved
Mar 19, 2026, 09:00 AM UTC
Duration
30m
Affected: Website Builder
Timeline · 2 updates
  1. investigating Mar 19, 2026, 08:30 AM UTC

    We’re currently investigating an issue where the AI Builder may not open or load as expected for some users. Our team is actively looking into this and working on identifying the root cause. We’ll share an update as soon as we have more information. Thank you for your patience.

  2. resolved Mar 19, 2026, 09:00 AM UTC

    The issue with the AI Builder not loading has been fully resolved. Everything should now be working as expected. Thank you for your patience.

Read the full incident report →

Minor March 10, 2026

Legacy website builder access temporarily disabled

Detected by Pingoru
Mar 10, 2026, 10:08 PM UTC
Resolved
Mar 10, 2026, 10:33 PM UTC
Duration
25m
Affected: Legacy Website Builder & Hosting
Timeline · 3 updates
  1. investigating Mar 10, 2026, 10:08 PM UTC

    We're currently experiencing issues accessing the legacy builder. More information to follow. Sites and builds are intact and publicly accessible, access to the builder editor is currently degraded and inaccessible.

  2. identified Mar 10, 2026, 10:21 PM UTC

    Problem with the hosting provider has been diagnosed. We're working on implementing the temporary solution.

  3. resolved Mar 10, 2026, 10:33 PM UTC

    Access to the legacy builder has been restored. Thanks for your patience and apologies for any inconvenience.

Read the full incident report →

Minor March 9, 2026

Legacy website builder currently inaccessible

Detected by Pingoru
Mar 09, 2026, 03:00 PM UTC
Resolved
Mar 09, 2026, 03:51 PM UTC
Duration
51m
Affected: Legacy Website Builder & Hosting
Timeline · 4 updates
  1. investigating Mar 09, 2026, 03:00 PM UTC

    We're currently having problems with 3rd party hosting we're using to host projects made on the legacy website builder. Problem has been diagnosed and the hosting partners are actively working on resolving this. As a result of this, access to the legacy builder is revoked, but the sites are fully operational. We apologize for the inconvenience.

  2. identified Mar 09, 2026, 03:01 PM UTC

    Root cause of the issue has been identified, we're waiting for the hosting partners to resolve for it. There's no ETA communicated at this point, we'll update once we have ETA for this to be resolved.

  3. monitoring Mar 09, 2026, 03:23 PM UTC

    A fix has been deployed, we're still monitoring the problem. Website builder is accessible now.

  4. resolved Mar 09, 2026, 03:51 PM UTC

    Problem was resolved. Everything is fully operational again. Sorry for the downtime.

Read the full incident report →

Major March 4, 2026

API Outage Affecting Checkout and Builder Pages

Detected by Pingoru
Mar 04, 2026, 03:00 PM UTC
Resolved
Mar 04, 2026, 03:59 PM UTC
Duration
58m
Affected: APIWebsite Builder
Timeline · 3 updates
  1. investigating Mar 04, 2026, 03:00 PM UTC

    We are currently experiencing an outage related to our API which is affecting the checkout functionality and some website builder pages. The engineering team is actively investigating the issue and working to identify the root cause. We will provide an update as soon as more information is available and once the issue has been resolved.

  2. monitoring Mar 04, 2026, 03:33 PM UTC

    We've identified and deployed the hotfix for the problem. Checkouts are partially operational at the moment. We're continuing to monitor.

  3. resolved Mar 04, 2026, 03:59 PM UTC

    The issue has been resolved and all services are operating normally. Thank you for your patience while we investigated and fixed the problem.

Read the full incident report →

Major March 3, 2026

Checkouts degraded due to a recent update

Detected by Pingoru
Mar 03, 2026, 07:16 PM UTC
Resolved
Mar 03, 2026, 07:38 PM UTC
Duration
22m
Affected: Checkout
Timeline · 2 updates
  1. identified Mar 03, 2026, 07:16 PM UTC

    Checkouts are temporarily unavailable due to an unexpected issue during the recent deployment.

  2. resolved Mar 03, 2026, 07:38 PM UTC

    Checkouts are live again. Apologies for the downtime.

Read the full incident report →

Major February 18, 2026

Agent Builder Chat – Incident Investigation

Detected by Pingoru
Feb 18, 2026, 12:42 PM UTC
Resolved
Feb 18, 2026, 01:09 PM UTC
Duration
27m
Affected: Website Builder
Timeline · 3 updates
  1. investigating Feb 18, 2026, 12:42 PM UTC

    We are currently investigating an issue affecting the Agent Builder Chat. Users may experience problems loading or interacting with the chat interface. Our engineering team is actively working on identifying and resolving the problem. We will provide updates as soon as more information becomes available.

  2. identified Feb 18, 2026, 12:51 PM UTC

    We have identified the root cause of the issue affecting the Agent Builder Chat. A fix has been implemented and is currently being prepared for deployment. We expect the update to be released shortly. Thank you for your patience while we work to fully resolve this.

  3. resolved Feb 18, 2026, 01:09 PM UTC

    The issue affecting the Agent Builder Chat has been resolved. A fix has been successfully deployed, and the service is now operating normally. Thank you for your patience and understanding.

Read the full incident report →

Minor February 5, 2026

Issues fetching product data for new AI site builds.

Detected by Pingoru
Feb 05, 2026, 01:32 PM UTC
Resolved
Feb 05, 2026, 02:39 PM UTC
Duration
1h 7m
Affected: APIWebsite Hosting
Timeline · 3 updates
  1. investigating Feb 05, 2026, 01:32 PM UTC

    We are investigating API synchronization issues affecting AI site builds. Impact includes unavailable checkouts, missing product metadata/bundles, and related logic failures.

  2. identified Feb 05, 2026, 01:38 PM UTC

    Problem with the API identified. Working on a fix.

  3. resolved Feb 05, 2026, 02:39 PM UTC

    Fix was deployed, system is fully operational.

Read the full incident report →

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