Subbly incident

Legacy website builder not loading (hosting unaffected)

Minor Resolved View vendor source →

Subbly experienced a minor incident on October 16, 2025 affecting Legacy Website Builder & Hosting, lasting 6h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 10:33 PM UTC
Resolved
Oct 17, 2025, 05:02 AM UTC
Duration
6h 28m
Detected by Pingoru
Oct 16, 2025, 10:33 PM UTC

Affected components

Legacy Website Builder & Hosting

Update timeline

  1. investigating Oct 16, 2025, 10:33 PM UTC

    We’re currently investigating an issue affecting the Legacy Builder platform that is preventing customers from accessing the builder. All published websites remain live and fully operational. Updates will be provided as soon as more information becomes available.

  2. resolved Oct 17, 2025, 05:02 AM UTC

    After extensive testing and looking in the wrong places, after some reports came in about other strange behaviors, we realized that the issue was related to our security layer being too aggressive and blocking requests to our API. Security is a high priority for us, but so is reliability so it's unfortunate that we accidentally traded one off for the other in this instance. We have now since resolved this and we apologize for any inconveniences caused.