Subbly incident

Issues fetching product data for new AI site builds.

Minor Resolved View vendor source →

Subbly experienced a minor incident on February 5, 2026 affecting API and Website Hosting, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 01:32 PM UTC
Resolved
Feb 05, 2026, 02:39 PM UTC
Duration
1h 7m
Detected by Pingoru
Feb 05, 2026, 01:32 PM UTC

Affected components

APIWebsite Hosting

Update timeline

  1. investigating Feb 05, 2026, 01:32 PM UTC

    We are investigating API synchronization issues affecting AI site builds. Impact includes unavailable checkouts, missing product metadata/bundles, and related logic failures.

  2. identified Feb 05, 2026, 01:38 PM UTC

    Problem with the API identified. Working on a fix.

  3. resolved Feb 05, 2026, 02:39 PM UTC

    Fix was deployed, system is fully operational.