Subbly Outage History
Subbly is up right nowPingoru has recorded 50 incidents for Subbly: 24 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 3 | 8 of 720 (1%) |
| July 2026 | 2 | 2 of 744 (0%) |
| August 2026 | 3 | 8 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 2 of 585 (0%) |
Incidents, newest first
Minor October 14, 2025 Chat widget outage 9h 9m Customer Support
Started Oct 14, 2025, 09:41 PM UTC· resolved Oct 15, 2025, 06:50 AM UTC
- investigating Oct 14, 2025, 09:41 PM UTC
We are currently investigating an issue with the chat widget used to reach Subbly support through the admin panel. In the meantime, all users can email us via [email protected] and our team will assist you
- investigating Oct 14, 2025, 09:54 PM UTC
We are continuing to investigate this issue.
- investigating Oct 14, 2025, 10:29 PM UTC
We are continuing to investigate this issue.
- investigating Oct 14, 2025, 10:34 PM UTC
We are continuing to investigate this issue.
- investigating Oct 15, 2025, 06:50 AM UTC
We are continuing to investigate this issue.
- resolved Oct 15, 2025, 06:50 AM UTC
This incident has been resolved.
Minor October 1, 2025 Layout Issues on Legacy Website Builder 1h 52m Website Builder
Started Oct 01, 2025, 10:16 PM UTC· resolved Oct 02, 2025, 12:09 AM UTC
- investigating Oct 01, 2025, 10:16 PM UTC
Several websites hosted on our legacy website builder are currently experiencing layout issues. Our team is actively investigating the cause to resolve the matter promptly.
- investigating Oct 01, 2025, 10:16 PM UTC
We are continuing to investigate this issue.
- identified Oct 01, 2025, 10:32 PM UTC
We've identified the problem and are looking on putting the fix in place. Expected time - 15-30 minutes
- resolved Oct 02, 2025, 12:09 AM UTC
This incident has been resolved.
Notice September 19, 2025 AI builder is now experiencing an issue with previews/creating a new project 14m
Started Sep 19, 2025, 09:18 AM UTC· resolved Sep 19, 2025, 09:33 AM UTC
- monitoring Sep 19, 2025, 09:18 AM UTC
We informed our third-party provider and are monitoring the situation.
- resolved Sep 19, 2025, 09:33 AM UTC
This incident has been resolved.
Notice September 1, 2025 Degraded performance on the admin dashboard 47m Admin
Started Sep 01, 2025, 10:31 AM UTC· resolved Sep 01, 2025, 11:19 AM UTC
- investigating Sep 01, 2025, 10:31 AM UTC
We are currently experiencing intermittent performance issues, causing slower-than-usual response times in the admin dashboard. Our engineering team is actively investigating the root cause and working to restore normal performance.
- resolved Sep 01, 2025, 11:19 AM UTC
This incident has been resolved.
Minor August 12, 2025 Degraded Performance in Admin Dashboard 30m Admin
Started Aug 12, 2025, 04:24 PM UTC· resolved Aug 12, 2025, 04:55 PM UTC
- investigating Aug 12, 2025, 04:24 PM UTC
We are currently experiencing intermittent performance issues causing slower-than-usual response times in the admin dashboard. Our engineering team is actively investigating the root cause and working to restore normal performance.
- resolved Aug 12, 2025, 04:55 PM UTC
We have identified the root cause of the performance degradation and deployed a fix. The admin dashboard is now operating at normal speed, and all services have returned to expected performance levels.
Minor July 7, 2025 Website Builder Issue 20h 59m Legacy Website Builder & Hosting
Started Jul 07, 2025, 08:26 PM UTC· resolved Jul 08, 2025, 05:26 PM UTC
- investigating Jul 07, 2025, 08:26 PM UTC
We're currently experiencing an issue with the website builder that prevents users from loading the new template. A fix is in progress and should be live within 24 hours. If you're a new subscriber affected by this, please contact our CS team for a trial extension. We apologize for the inconvenience.
- investigating Jul 07, 2025, 09:05 PM UTC
We are continuing to investigate this issue.
- investigating Jul 07, 2025, 09:07 PM UTC
We are continuing to investigate this issue.
- resolved Jul 08, 2025, 05:26 PM UTC
The issue has been identified and resolved, it is now possible to create new sites again. We apologize for any inconvenience caused. We're continuing internal investigations to determine what caused the setting that affected this to change.
Major November 11, 2024 Emergency maintenance affecting checkout and API 1h 1m Checkout, API
Started Nov 11, 2024, 06:03 PM UTC· resolved Nov 11, 2024, 07:04 PM UTC
- identified Nov 11, 2024, 06:03 PM UTC
Our team has identified one of our servers which handles a critical job queue is underperforming. This job queue is required for the API which the checkout depends on is underperforming. We're performing a hotfix which will require 15 minutes of downtime affecting the checkout. We're preparing for this downtime just now. We will update here when the checkout is officially offline. We have already planned a permanent fix for this essential componenet to ensure stable performance for BFCM and the holidays, which will be actioned after the hotfix. Sorry for any inconvenience. We'll be right back.
- identified Nov 11, 2024, 06:20 PM UTC
Putting into maintenance mode now. ETA 25 minutes from now.
- identified Nov 11, 2024, 06:49 PM UTC
Unfortunately the hot fix is proving tricky, we're unable to successfully upgrade the server directly, we believe the issue stems from a physical hardware issue. We've started working on the permanent fix immediately and will continue to try finish the hotfix. New ETA is 1 hour. Apologies for any inconvenience.
- identified Nov 11, 2024, 06:56 PM UTC
Good news hotfix is underway, we should have the checkout and API fully back online in 5 minutes
- resolved Nov 11, 2024, 07:04 PM UTC
And we're back to 100% online. API and checkout included. We will continue working on the more robust solution to mitigate a similar situation happening again. The issue was related to either physical hardware failure by our supplier, or an overloaded node on the server. Sorry for any inconvenience caused.