Subbly incident
AI Builder preview and chat degraded performance
Subbly experienced a minor incident on March 25, 2026 affecting Website Builder, lasting 7h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 25, 2026, 02:47 PM UTC
We recently rolled out a major upgrade to the AI Builder, and this issue appeared following that update. The issue has been identified, and our team is actively working on implementing a fix.
- monitoring Mar 25, 2026, 04:24 PM UTC
A fix has been put in place and the builder should be operating as normal. IMPORTANT: if you do experience the same issue as before, please create a new chat to overcome this. Apologies for the inconvenience, the upgrade is a big step for us and will make everything much smoother and more reliable. If you experience any issues please report them to us so we can resolve them quickly for you. Thank you! - Subbly's Engineering Team
- monitoring Mar 25, 2026, 04:24 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 25, 2026, 10:10 PM UTC
Considering there have been no more reports of this issue, we're marking it as resolved. Apologies again for the inconvenience.