Is Stova down?

We’re currently experiencing degraded performance impacting email delivery for accounts using Email V2 in the EU region. Mailgun has identified the issue, and a fix is being implemented. We apologize for the inconvenience and appreciate your patience.

A fix has been implemented, and Mailgun is monitoring the results.

This incident has been resolved.

We are currently investigating reports of 504 Gateway Time-out errors affecting users on app.etouches.com. Some requests may fail to load or time out during this period. Our engineering team is actively looking into the issue. The next update will be posted within 30 minutes or sooner if there is meaningful progress.

This incident has been resolved.

Investigating – 504 Gateway Time-out on North America Server We are investigating reports of 504 Gateway Time-out errors on our North America platform. The issue is being treated with high priority and our engineering team is engaged. Further updates will follow shortly.

We are continuing to investigate this issue.

Our engineering team continues to investigate the 504 Gateway Time-out errors affecting the North America platform. Root cause analysis is in progress, and all available resources have been engaged on priority. We do not have an ETA at this time. The next update will be shared within 30 minutes, or sooner if there is meaningful progress. We sincerely apologise for the continued disruption and appreciate your patience.

The issue has been identified and a fix is being implemented.

Monitoring– Our engineering team has identified the root cause of the 504 Gateway Time-out incident on the North America platform and corrective action has been taken. Services are progressively recovering and access is being restored for impacted clients. We are closely monitoring platform performance to ensure full and sustained recovery. A further update will be shared once services are fully stable. We sincerely apologise for the disruption caused and thank you for your patience throughout the incident.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating reports of 504 Gateway Time-out errors affecting users accessing the platform on the EU server. Our team is aware of the issue and is working to restore service. Users in the EU region may experience intermittent timeouts or failed page loads. We will provide updates every 20 minutes until full service is restored.

Resolved - The EU server is operating normally. The 504 Gateway Time-out errors have been cleared. Thank you for your patience.

We are currently experiencing an intermittent deliverability issue with Email V1 Clients. During this time emails may not be received for some recipients. This will affect Registration, Marketing, Networking & Abstracts. We will provide updates regularly.

We are continuing investigation of an intermittent Email Delivery Issues for Email V1 Clients.

The root cause of this issue has been identified: several of Stova’s IP addresses were added to the Spamhaus blocklist (DNSBLs) utilized by major ISPs. The affected IPs have since been removed from the Spamhaus blocklist. However, as mail systems do not query Spamhaus in real time, service improvements will become visible within 1–24 hours depending on cache clearance, with some instances potentially taking up to 48 hours. As a proactive measure, we have also submitted a request to Microsoft to remove the affected IPs from their blocking system. We will continue to monitor the situation closely and provide updates as needed.

The email delivery issue affecting Email V1 clients has expanded. Our EU sending infrastructure is now also affected, in addition to the previously reported NA and APAC regions. Cause: One of our V1 sending IPs has been re-listed on the Spamhaus blocklist, and our EU sending IP has also been listed. We are working directly with Spamhaus to identify the underlying cause and to prevent further listings. Actions taken: Delisting requests have been raised with Spamhaus for all affected sending IPs and domains Direct delisting requests have been submitted to Microsoft to speed up clearance on their internal systems Our development team is reviewing sending patterns and authentication configurations across V1 client traffic to address contributing factors What to expect: Recipient mail systems do not query Spamhaus in real time. They cache results, typically for 1 to 24 hours, with some Microsoft systems taking up to 48 hours. Even after delisting, some emails may continue to bounce during this window until the caches refresh. We are monitoring V1 deliverability across all three regions and will update this page as the situation progresses.

Identified - The email delivery issue affecting Email V1 clients across NA, APAC, and EU regions is ongoing. Our V1 sending IPs and associated domains remain listed on the Spamhaus blocklist, and Spamhaus has confirmed the listings are due to low reputation signals from associated domains. Cause: There is no direct contact channel with Spamhaus and no guaranteed response time on our delisting tickets. Recipient mail systems also cache blocklist results, typically for 1 to 24 hours, with some Microsoft systems taking up to 48 hours. Even after delisting completes, emails may continue to bounce during this cache window. Actions taken: Delisting requests have been raised with Spamhaus for all affected sending IPs and domains Direct delisting requests have been submitted to Microsoft to speed up clearance on their internal systems Our development team is reviewing sender authentication patterns (SPF, DKIM, DMARC) across V1 client traffic to address contributing factors and reduce the likelihood of re-listing Recovery path: Affected clients have been contacted directly with two migration options to restore reliable sending: migration to our more performant email server (Mailgun-backed) or connection to your own SMTP server. To opt in to either path, or to enquire further, please contact [email protected].

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

The status of the V1 email delivery issue remains under active investigation. Spamhaus and Microsoft delisting requests remain open across all affected V1 sending IPs and associated domains. Neither provider publishes processing timelines, and we are not in a position to forecast a confirmed delisting date. We will continue to push both tracks and update this page as the position changes. In parallel, our V2 email migration programme is running at pace. V2 is Mailgun-backed with dedicated DKIM and SPF authentication per client domain, and routes around the V1 IP reputation issue entirely. Clients already on V2 are unaffected by the current V1 listings. What clients on V1 should expect: Email delivery from V1 may remain intermittent until Spamhaus delisting completes and recipient mail system caches refresh (typically 1 to 24 hours after delisting, with some Microsoft systems taking up to 48 hours). Bounces and low open rates during this window should be assumed to be incident-related. Recovery path: Clients wishing to opt in to the V2 or V3 (SMTP) migration, or who need delivery logs for affected sends, should contact [email protected] and reference this incident. We are fast-tracking migration requests. We will continue to monitor V1 deliverability across NA, APAC, and EU regions, and update this page as the situation progresses.

The V1 email delivery issue remains under active investigation. Delisting requests for our NA and EU sending IPs remain open with Spamhaus and Microsoft, and both tracks are being actively pushed. Neither provider publishes processing timelines, so we are not able to confirm a delisting date. Our AU region has progressed and is under verification. Clients who need reliable sending sooner can opt in to our V2 or V3 (SMTP) migration by contacting [email protected] and referencing this incident. We are fast-tracking migration requests. We will continue to monitor and update this page as the position is confirmed.

We are continuing to investigate this issue.

Resolved - Email Delivery Issues for Email V1 Clients We have moved to a durable resolution for this issue. Rather than rely on temporary measures, we are migrating affected accounts to a more performant email server (V2 or V3 SMTP) that provides stronger, more reliable deliverability and routes around the V1 reputation issue entirely. Our support team is reaching out directly to affected clients to begin this migration, which can typically be completed within 24 to 48 hours once DNS updates are in place. Clients who want to start sooner can contact [email protected] and reference this incident, and we will prioritise the setup. We are marking this incident resolved here, as all further action is moving to direct migration with affected clients. For any questions, please contact [email protected]