pingoru pingoru Storable Easy had 19 outages in the last 2 years totaling 231h 45m of downtime, averaging 0.8 incidents per month.
There were 19 Storable Easy outages since November 20, 2024 totaling 231h 45m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Easy customers with Access Control are experiencing log delays. Our team is working to clear the backlog and restore real-time reporting. Thanks for your patience, and we will provide updates as we learn more.
The Access Control log delay issue has been resolved. Thanks for your patience as our team implemented a fix.
We’re investigating an issue causing some successfully processed payments to incorrectly show as "failed". As a result, related reporting may also be delayed. Our team is actively investigating the root cause and working on a fix. In the meantime, if you believe a payment was charged but is showing as failed, please avoid submitting a duplicate payment. We're sorry for any confusion or inconvenience this may cause. We'll share an update as soon as we have more information.
We've identified the cause of the issue and are actively working on the fix. We will provide another update as soon as we have more details or when the fix is implemented. Thank you for your patience.
This issue has been resolved. Thanks for your patience as our team worked on a fix.
We are investigating an issue preventing some payment processing attempts in Easy for customers with surcharging enabled. Our team is actively working on a resolution and will provide updates as new details are available.
Our team has identified the cause of payment processing failures for some surcharging-enabled accounts and is actively running a data alignment fix. This will update affected saved payment methods to ensure proper processing. We sincerely apologize for the inconvenience and will provide more updates as we learn more.
A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.
The payment processing issue has been resolved. Thanks for your patience as our team worked to resolve the issue.
We're currently experiencing a software outage. Our team is actively investigating this issue. Thanks for your patience, and we will provide updates as we learn more.
We've implemented a fix to restore access to the software, and we're monitoring the results. Thanks for your patience. Please let us know if you encounter any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
The issue impacting Easy has been resolved. All systems are now operational. Thank you for your patience while we addressed the problem.
We're aware of an intermittent issue causing login failures. Some Easy customers using Single Sign-On are receiving an "internal server error" message. This issue appears related to our authentication provider, and we're currently working with their support team. In the meantime, retrying your login may be successful. We appreciate your patience, and we'll provide updates as we learn more.
The issue causing intermittent login failures has been resolved. We are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.
The issue impacting SSO logins has been resolved. Thank you for your patience while we addressed the problem.
We're aware of an issue temporarily preventing Storable Payments customers from processing refunds. We're actively working to implement a solution and will provide updates as soon as they're available.
Refund processing for Storable Payments customers is working normally again. Thanks for your patience as our team fixed this issue.
We are aware of an issue temporarily causing first-of-the-month payments to process more slowly than expected for Storable Payments customers. We are actively working on a resolution and will provide an update once resolved. Thank you for your patience. You do not need to take any action on your side.
Payment processing is complete. We’re monitoring to ensure no further impact. Thank you for your continued patience and understanding.
This incident has been resolved.
We're aware of an issue that prevents some tenants from entering payment information during the online checkout process. We're actively working on a resolution. Thanks for your patience, and we'll let you know when it's resolved.
We have deployed a fix and are monitoring the results. We will provide updates as we learn more.
This issue has been resolved. Payment information during the online checkout process is performing as expected.
We're investigating an issue impacting the ability to login to Easy. Our team is working on this issue. Thanks for your patience, and we will provide updates as we learn more.
This incident has been resolved. Thanks for your patience as our team restored access to the software.
We’re aware of an issue temporarily impacting funding from credit card transactions for Storable Payments customers. Impacted transactions were processed on March 1, 2026, and would have been paid out today, March 3rd. This appears to be due to a disruption in the ACH service within the Federal Reserve system. We are working to better understand the impact and will update this page as we learn more.
The Federal Reserve has confirmed that the issue impacting funding from credit card transactions has been resolved.
Storable services are currently being partially impacted by a global Cloudflare outage. This outage has caused multiple issues with our software. Thank you for your patience as our team investigates this issue. We will provide updates as they become available.
Cloudflare has implemented a fix, and we continue to monitor our software for any issues. Thank you for your patience as we ensure all services are back to normal.
This issue has been resolved. Thank you for your patience.
Due to an ongoing AWS service outage affecting our communications provider, our support phone lines are currently down. For assistance, please email us at [email protected] or chat with us by clicking on the question mark in the lower corner of your screen. Thank you for your understanding. We’ll keep you updated as we learn more.
Our support phone lines have been restored following the earlier AWS service outage affecting our communications provider. We are continuing to monitor to ensure stability and confirm there is no additional impact. Thank you for your patience while we worked through this issue.
The issue has been fully resolved, and all impacted services have been restored. Our teams have verified normal operations and will continue monitoring to ensure continued stability. We sincerely appreciate your patience and understanding.
We’re aware of an issue causing payment failures and are investigating now. Thank you for your patience. This page will be updated as we learn more.
We have confirmed that Easy payments are not impacted. No further action is required.
We're aware of an outage impacting multiple upstream vendors. Some Easy functions may be affected. Thanks for your patience as we monitor this situation. We will provide updates once we learn more.
This issue is resolved.
We are aware of a gate access issue at some storage facilities using Easy. This issue is preventing some keypads from opening gates. Our gate access software provider is working to resolve this issue. We will provide updates as we learn more. In the meantime, you can power cycle your cloud node as a potential workaround. Please see our help article for more information: https://storageunitsoftware.zendesk.com/hc/en-us/articles/19155613879831-Access-Control-troubleshooting-Cloud-Node-Power-Cycle We apologize for the inconvenience, and thank you for your patience.
Our gate provider continues to investigate the issue. We will provide updates as we learn more. Thank you for your patience.
Our gate access provider has identified a mitigation for this ongoing issue. We will provide updates as we learn more. Thank you for your patience.
This issue has been resolved.
We are aware of an issue preventing users from adding new ACH accounts as a payment method. We are investigating the issue and will provide updates as we work toward a resolution. We apologize for the inconvenience and thank you for your patience.
The issue has been identified and a fix is in progress. Thank you for your patience.
This issue has been resolved. You can now add new ACH accounts as payment methods. Thank you for your patience and for using Storable Easy.
We are aware of an issue that is causing some users to receive an error message when attempting to log in to Easy Storage Solutions. We are investigating the issue and apologize for the inconvenience. If you are experiencing this issue, please clear your browser cache and reattempt to log in again. If the issue persists, resetting your password should allow you to regain access.
A fix has been implemented and we are monitoring results. Thank you for your patience.
This incident has been resolved.
We are aware of an an issue that is causing customers to receive an error message when attempting to log in to Easy Storage Solutions. We are investigating the issue and apologize for the inconvenience.
We are continuing to investigate this issue.
We have resolved the issue that was preventing customers from logging into Easy Storage Solutions.
We've resolved an issue that impacted our phone support system. Thank you for your patience as we fixed this issue.
This incident has been resolved.