Storable Easy incident
Some processed payments are incorrectly showing as failed
Storable Easy experienced a minor incident on October 2, 2026 affecting Storable Payments, lasting 2d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2026, 08:57 PM UTC
We’re investigating an issue causing some successfully processed payments to incorrectly show as "failed". As a result, related reporting may also be delayed. Our team is actively investigating the root cause and working on a fix. In the meantime, if you believe a payment was charged but is showing as failed, please avoid submitting a duplicate payment. We're sorry for any confusion or inconvenience this may cause. We'll share an update as soon as we have more information.
- identified Oct 02, 2026, 10:13 PM UTC
We've identified the cause of the issue and are actively working on the fix. We will provide another update as soon as we have more details or when the fix is implemented. Thank you for your patience.
- resolved Oct 05, 2026, 02:24 PM UTC
This issue has been resolved. Thanks for your patience as our team worked on a fix.