Storable Easy experienced a major incident on October 20, 2025 affecting Storable Easy Support, lasting 23h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 02:35 PM UTC
Due to an ongoing AWS service outage affecting our communications provider, our support phone lines are currently down. For assistance, please email us at [email protected] or chat with us by clicking on the question mark in the lower corner of your screen. Thank you for your understanding. We’ll keep you updated as we learn more.
- monitoring Oct 20, 2025, 07:42 PM UTC
Our support phone lines have been restored following the earlier AWS service outage affecting our communications provider. We are continuing to monitor to ensure stability and confirm there is no additional impact. Thank you for your patience while we worked through this issue.
- resolved Oct 21, 2025, 02:10 PM UTC
The issue has been fully resolved, and all impacted services have been restored. Our teams have verified normal operations and will continue monitoring to ensure continued stability. We sincerely appreciate your patience and understanding.