Storable Easy experienced a minor incident on October 2, 2026 affecting Storable Easy Software and Storable Payments, lasting 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2026, 02:30 PM UTC
We are investigating an issue preventing some payment processing attempts in Easy for customers with surcharging enabled. Our team is actively working on a resolution and will provide updates as new details are available.
- identified Oct 02, 2026, 06:10 PM UTC
Our team has identified the cause of payment processing failures for some surcharging-enabled accounts and is actively running a data alignment fix. This will update affected saved payment methods to ensure proper processing. We sincerely apologize for the inconvenience and will provide more updates as we learn more.
- monitoring Oct 02, 2026, 07:40 PM UTC
A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.
- resolved Oct 02, 2026, 08:30 PM UTC
The payment processing issue has been resolved. Thanks for your patience as our team worked to resolve the issue.