Storable Easy experienced a major incident on June 9, 2025 affecting Storable Access, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2025, 03:16 PM UTC
We are aware of a gate access issue at some storage facilities using Easy. This issue is preventing some keypads from opening gates. Our gate access software provider is working to resolve this issue. We will provide updates as we learn more. In the meantime, you can power cycle your cloud node as a potential workaround. Please see our help article for more information: https://storageunitsoftware.zendesk.com/hc/en-us/articles/19155613879831-Access-Control-troubleshooting-Cloud-Node-Power-Cycle We apologize for the inconvenience, and thank you for your patience.
- investigating Jun 09, 2025, 08:36 PM UTC
Our gate provider continues to investigate the issue. We will provide updates as we learn more. Thank you for your patience.
- identified Jun 10, 2025, 06:24 PM UTC
Our gate access provider has identified a mitigation for this ongoing issue. We will provide updates as we learn more. Thank you for your patience.
- resolved Jun 11, 2025, 02:05 PM UTC
This issue has been resolved.